Operations Specialist
Posted:
Company Details
Name:Bolt
Industry:
Information Technology and Services
Website:
https://bolt.eu/en-ke/
Description:
Bolt, previously known as Taxify, is the leading European transportation platform providing ride-hailing and scooter sharing services. The company’s mission is to make urban travel easier, quicker and more reliable
Job Details
Job Type:
Full Time
Workplace Type:
On-site
Qualification:
Diploma
Job Experience:
Mandatory
Job Location:
Nairobi County, Kenya
Closing Date:
Undisclosed
Salary:
Undisclosed
Other Pay:
Benefits
Job Category:
Logistics
Job Description
Main tasks and responsibilities:
- Own and manage the end-to-end driver acquisition funnel from lead generation to activation and active driver performance
- Drive driver growth through scout programs, referrals, and other acquisition channels to meet supply targets
- Improve onboarding experience through driver engagement centres (DEC), clinics, and compliance processes
- Monitor and improve activation quality and early retention metrics (7-day and 30-day retention)
- Identify and resolve bottlenecks across onboarding, compliance, and activation processes
- Support expansion into new and secondary cities by building and executing structured growth plans
- Ensure marketplace balance by collaborating closely with Marketplace teams on supply-demand dynamics
- Run targeted initiatives to drive both driver activation and ride demand at the city level
- Monitor, analyse, and report on key performance metrics across driver growth and city performance
- Translate data insights into prioritised execution plans and support forecasting of supply needs
- Collaborate cross-functionally with Marketplace, Driver Engagement, and Rider teams to drive overall performance
About you:
- You have 3–5 years of experience in operations, logistics, mobility, or marketplace businesses
- You have strong analytical skills and experience working with Excel/Google Sheets and performance dashboards
- You are proactive, structured, and comfortable working in ambiguous, fast-paced environments
- You have a strong execution mindset with the ability to balance fieldwork and analytical tasks
- You are a confident communicator, able to collaborate with field teams and cross-functional stakeholders
- You have a strong interest in mobility, marketplace growth, and solving real-world operational challenges
- Experience in Kenya or similar markets is an added advantage
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