Office Administrator / Business Development Officer

We are hiring on behalf of our client in the Insurance and Financial Services sector for a highly organized, customer-focused, and results-driven Office Administrator / Business Development Officer.

The successful candidate will play a dual role by supporting daily office operations while actively contributing to business growth through client engagement, lead generation, and customer relationship management.

This position is ideal for a professional who is passionate about administration, customer service, and business development, and is looking to grow within the financial services industry.

Key Responsibilities

Office Administration

• Maintain company records, files, and administrative documentation 
• Prepare correspondence, reports, presentations, and other business documents 
• Manage office supplies and coordinate procurement requirements 
• Maintain accurate physical and electronic filing systems 
• Support day-to-day office operations and ensure administrative efficiency 
• Receive, direct, and manage client inquiries professionally 

Customer Service & Front Office Support

• Handle walk-in clients and visitors professionally 
• Respond to customer inquiries and provide accurate information on company services  
• Maintain excellent client relationships and customer satisfaction 
• Support customer onboarding and documentation processes 

Business Development & Sales Support

• Generate quotations and support field sales activities 
• Assist in identifying and pursuing new business opportunities 
• Participate in business development initiatives and client acquisition activities 
• Support marketing and customer engagement campaigns 
• Follow up on leads and maintain client databases 
• Participate in field activities aimed at business growth and commission generation 

Requirements & Qualifications

• Diploma or Bachelor\'s Degree in Business Administration, Insurance, Marketing, Finance, Human Resource Management, or a related field 
• General knowledge of the Insurance or Financial Services industry 
• 1–2 years of relevant experience in administration, customer service, insurance, or financial services 
• Proficiency in computer applications and AI-powered productivity tools 
• Strong communication and interpersonal skills 
• Excellent organizational and record management skills 
• Ability to prepare professional reports and business correspondence 
• Self-driven, proactive, and customer-focused