Night Shift Application Engineer

How you'll add value to this team

• Interface directly with our merchants and their technical teams, serving as their primary technical point of contact during integration
• Understand user requirements and communicate how we can solve their business and technical challenge
• Partner with our Product, Engineering and Account Management team in helping customers understand what is technically possible
• Spend time interacting with users by email, phone and Zoom/similar
• Optimise our internal and external documentation and processes surrounding a host of products
• Partner with our Team Lead to support in refining tools and practices to increase the efficiency of self-service, the accuracy of our recommendations, and the quality of service to merchants

What we'd like you to have:

• Commitment to working in a shift basis environment, i.e. outside of standard working hours
• An understanding of technical systems and the ability to translate that knowledge to support merchants
• Background/experience working with various switches such as, MSDK, Base24, ACI, Bankserv/Payinc, technical Banking experience with payments and Issuing Card etc.
• A curiosity and drive to work with team members across the organisation to deliver excellent support to our merchants
• The ability to self organise and initiative to identify opportunities for improvement
• The ability to foster strong relationships with internal and external stakeholders
• Strong business writing and spoken English
• An understanding of multiple programming languages, such as Python or JavaScript
• Valid work authorisation to work in your country of residence
• Previous payments experience is a plus