KEY PRIMARY RESPONSIBILITIES
- Receiving, reviewing, distributing and giving recommendations on motor related claims mail. Advising on the motor claims repair estimate.
- Reviewing external assessors reports and where possible supplying parts and coordinating the process or directly negotiating with the repairers;
- Perusing claim documents to confirm claim is in order while looking out for potentially fraudulent claims and liaising with external assessors to provide pointers to the investigators;
- Organizing and regularly monitoring Project Plato Teams (3 teams) to ensure the company achieves savings from parts supply and invoice discounting. Maintaining Plato records and attending Plato group meetings;
- Assessing and re-inspecting motor vehicles and meeting brokers and clients in the field over repair complaints and dispute resolutions;
- Managing salvage duties;
- Making regular visits to garages to check on ongoing repairs.
- Participating in company CSR and brand building activities in liaison with other departments
Liaison with other departments
Advise on: _
- vehicle types with high claim frequency or severity.
- Real repair costs and accident trends.
- Caution on underwriting vehicles with expensive or hard-to-source parts
- Proper vehicle valuation
Customer service
- Ensuring that all enquiries by clients and or stakeholders are responded to promptly and appropriately.
Management Information
- Claims repair cost reports
ACADEMIC QUALIFICATIONS
- Bachelor’s degree in automotive engineering or an equivalent
- Diploma in Automotive engineering
JOB SKILLS AND REQUIREMENTS
- Team Player
- Technical knowledge in motor engineering and motor vehicle repairs
- Diverse knowledge in motor vehicle trends and part sourcing
- Investigative skills
- Client relationship management skills
- Integrity
PROFESSIONAL QUALIFICATIONS
EXPERIENCE
- At least 4 years’ relevant experience in Insurance
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