Managing Director, INUA Nexus (Global Business Services)

Role Overview

• INUA AI Group is seeking a dynamic and visionary Managing Director, INUA Nexus (Global Business Services) to lead and scale its AI-powered Global Business Services (GBS) division.

This role carries full P&L responsibility and is accountable for transforming INUA Nexus into a Tier 1 global outsourcing and intelligent operations partner, delivering services across:

• Cybersecurity support services
• AI data services and annotation
• IT support and technical services
• Customer experience (CX) and contact center operations
• The Managing Director will drive revenue growth, global expansion, operational excellence, and workforce transformation, positioning INUA Nexus as a market leader in AI-enabled outsourcing.
• The Technical Project Manager (TPM) is responsible for planning, executing, and delivering technical projects on time, within scope, and within budget. This role requires a technically proficient project manager with strong Agile delivery experience who can effectively coordinate engineers, developers, field services teams, and third-party partners. The ideal candidate can lead projects using a primarily Agile/sprint-based delivery model, translating technical requirements into actionable plans, managing risks, and ensuring high-quality outcomes—while possessing sufficient technical understanding to engage credibly with technical teams and customers.

KEY RESPONSIBILITIES

Strategic Leadership & Business Growth

• Define and execute the global growth strategy for INUA Nexus (GBS)
• Own and deliver multi-million-dollar revenue targets
• Build and manage a strong enterprise sales pipeline (US, UK, EU, Middle East, Africa)
• Secure high-value enterprise and government contracts
• Establish strategic partnerships across BPO, AI, and cybersecurity ecosystems

P&L Ownership & Financial Performance

• Own full Profit & Loss (P&L) for INUA Nexus
• Drive revenue growth, margin expansion, and cost optimization
• Develop and manage annual budgets, forecasts, and financial plans
• Ensure sustainable and scalable business performance

Global Service Delivery Excellence

• Oversee end-to-end service delivery operations across all GBS verticals
• Ensure SLA adherence, quality assurance, and client satisfaction
• Implement AI-driven delivery models and automation frameworks
• Drive continuous improvement in efficiency, productivity, and service quality

Operational Scale & Infrastructure Development

• Lead the expansion of delivery centers (Nairobi, Konza, Webuye, and global locations)
• Scale workforce from hundreds to thousands of employees
• Design and implement a standardized global GBS operating model
• Optimize resource allocation and operational efficiency

Talent & Workforce Strategy

• Build and lead a high-performing, globally competitive workforce
• Integrate with INUA Hub and INUA AI Human Capital for talent pipeline development
• Champion impact sourcing and youth employment initiatives
• Develop leadership capability across all levels of the organization

AI Integration & Innovation

• Embed AI and automation into all service delivery functions
• Collaborate with Quantum Synapse AI to integrate: Quantum Shield, Quantum Strike and Managed SOC capabilities
• Position INUA Nexus as an AI-powered GBS leader, not a traditional BPO

Governance, Risk & Compliance

• Ensure compliance with global standards: GDPR, ISO 27001 / 27701, and SOC 2
• Maintain audit-ready operations and enterprise-grade security practices
• Oversee risk management and regulatory compliance

KEY PERFORMANCE INDICATORS (KPIs)

• Revenue growth and profitability (EBITDA)
• Enterprise client acquisition and retention
• Service delivery performance (SLA, NPS, quality metrics)
• Workforce growth and productivity
• Operational efficiency and cost optimization
• AI adoption and automation impact

QUALIFICATIONS & EXPERIENCE

Education

• Bachelor’s degree in Business, Technology, or related field
• MBA or equivalent executive qualification (preferred)

Experience

• 10–15+ years in: Global Business Services (GBS) / BPO / Outsourcing and Consulting or enterprise service delivery
• Proven experience: Leading large-scale operations across multiple geographies, Managing P&L and delivering revenue growth and Closing enterprise-level deals
• Experience with AI-enabled services or digital transformation (highly preferred)

CORE COMPETENCIES

• Strategic thinking and execution
• Strong commercial and negotiation skills
• Operational excellence and scalability
• Financial acumen and P&L management
• Client relationship management (enterprise level)
• Digital transformation and AI integration

LEADERSHIP ATTRIBUTES

• Visionary and transformational leader
• Entrepreneurial mindset with high ownership
• Strong executive presence (board, investors, clients)
• Data-driven and results-oriented
• Passionate about impact, innovation, and workforce empowerment

WHY JOIN INUA AI GROUP

• Be part of a pioneering AI-driven organization shaping Africa’s digital future
• Lead a high-growth, globally positioned business unit
• Drive real impact through job creation and digital transformation
• Work at the intersection of AI, cybersecurity, and global services