Manager / Senior Manager – Carrier Business Support
Posted:
Position: Manager / Senior Manager – Carrier Business Support
Date Posted: March 2, 2026
Industry: Telecommunications / Carrier Services
Employment Type: Full Time
Experience: 7+ years telecom experience, preferably in Wholesale / Carrier environment
Qualification: Engineering Degree in Telecommunications / Networking
Salary: AED 5000 to 10000 (estimated)
Location: Dubai, United Arab Emirates
Company: Confidential
Description:
We are seeking a Manager / Senior Manager – Carrier Business Support for a strategic role within the International Wholesale division of a leading UAE telecom organization. This high-impact position manages end-to-end business support for top international data carrier accounts, drives service delivery excellence, and aligns network capacity strategies with commercial objectives.
Key Responsibilities:
- Lead end-to-end International Carrier Relations (ICR) service delivery.
- Manage data interconnect capacity planning and cost-of-sale design.
- Oversee IP Transit, MPLS, Voice Interconnect, Roaming, and Messaging services.
- Coordinate with Technology, Procurement, Finance, and Sales teams.
- Own SLA governance, MSA/OSS agreements, and carrier operational reviews.
- Manage submarine cable route dependencies and global carrier relationships.
- Act as decision authority during disaster and crisis recovery situations.
- Ensure service performance exceeds agreed customer expectations.
Requirements:
- 7+ years of telecom experience, preferably in Wholesale / Carrier environments.
- Strong exposure to International Carrier Relations and IP Transit.
- Solid routing knowledge including BGP, OSPF, MPLS, VPN, and IPSEC.
- Understanding of SDH, Ethernet technologies, and global submarine networks.
- Experience managing capacity allocation and cost optimization.
- Engineering Degree in Telecommunications / Networking.
- Strong commercial mindset with excellent stakeholder management skills.
Benefits:
- Strategic wholesale exposure and high-visibility role
- Regional and global carrier engagement
- Competitive market package
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