M-Pesa Executive

Job Vacancy: M-Pesa Executive

Industry: Financial Services / Retail

Employment Type: Full-time

Location: Gigiri, Hurlingham, Naivasha, & Embakasi

Role Overview

Our client is looking for a trustworthy and customer-centric M-Pesa Executive to oversee daily mobile money operations across their strategic outlets. This position is vital for maintaining the fluid movement of electronic and physical currency while providing a secure environment for client transactions. You will be responsible for the end-to-end processing of M-Pesa services, ensuring that every deposit, withdrawal, and bill payment is executed with 100% accuracy. The ideal candidate is an honest, detail-oriented individual who thrives in a high-traffic retail environment.

The Role

Mobile Money Operations & Liquidity Management

• Execute a full range of M-Pesa services, including deposits, withdrawals, P2P transfers, and Lipa na M-Pesa payments.

• Manage liquidity by ensuring the outlet maintains an optimal balance of physical cash and digital float.

• Perform rigorous daily reconciliations to balance the till and report any variances to the supervisor immediately.

• Ensure precise entry of all transaction data into the official ledger and Safaricom agent portals.

Client Relations & Service Excellence

• Provide professional and efficient service to a diverse customer base, ensuring a minimal wait time.

• Educate customers on various M-Pesa features and assist with troubleshooting basic transaction errors.

• Build trust and repeat business by handling all interactions with courtesy and transparency.

• Efficiently resolve minor complaints and escalate complex technical issues to the appropriate support channels.

Regulatory Compliance & Fraud Prevention

• Adhere strictly to Safaricom’s standard operating procedures and "Know Your Customer" (KYC) protocols.

• Verify customer identification documents before processing high-value transactions to prevent fraud.

• Maintain the highest level of confidentiality regarding customer data and transaction history.

• Follow all physical security protocols to safeguard cash on hand and the outlet premises.

Documentation & Performance Tracking

• Maintain meticulous records of daily transactions, filing all receipts and supporting documents as required.

• Generate end-of-day summaries and financial reports for management review.

• Monitor transaction trends to help management predict high-demand periods for float planning.

Requirements & Competencies

Academic & Professional Background

• Education: Minimum grade of C minus (C-) in the Kenya Certificate of Secondary Education (KCSE).

• Experience: Prior experience as an M-Pesa Attendant or in a similar high-volume cash-handling role is highly advantageous.

• Tech Literacy: Basic computer skills and familiarity with mobile money interfaces.

Essential Skills

• Numerical Accuracy: Strong ability to handle numbers and perform quick mental arithmetic.

• Integrity: An impeccable record of honesty and financial accountability.

• Resilience: The ability to remain focused and accurate while working long hours or during weekend shifts.

• Attention to Detail: Meticulous approach to recording data and verifying signatures/IDs.

Benefits & Strategic Value

• Stable Employment: A full-time role within the growing financial services sector.

• Geographic Flexibility: Opportunities to work in prime locations including Gigiri, Hurlingham, Naivasha, or Embakasi.

• Skill Development: Gain specialized training in mobile money compliance and retail financial management.

• Supportive Environment: Work within a structured system with clear operational guidelines.

If you meet the requirements and are ready to take on this responsible role, please submit your application, clearly stating your preferred location and highlighting your experience in cash management.