Logbook Loan Sales Team Leader

Role Overview

You will be responsible for chasing overdue logbook loan accounts and helping borrowers get back on track with their repayments. Each day involves a mix of outbound calls, negotiation, and careful account administration, with the dual goal of supporting customers through financial difficulty while meeting the lender's recovery targets. Your work directly affects the company's cash flow and its ability to continue offering credit secured against vehicles.

Key Responsibilities

• Manage a dedicated portfolio of overdue logbook loan accounts, prioritising them by age and balance.
• Make outbound calls and send written reminders to borrowers whose repayments have fallen behind.
• Listen to each customer's situation and negotiate realistic repayment plans or lump-sum settlements.
• Log every contact, promise to pay, and payment arrangement accurately on the company's systems.
• Work within internal policies and UK debt collection regulations at all times, treating borrowers fairly.
• Escalate accounts to field agents or repossession teams when payment agreements break down.
• Meet weekly and monthly recovery targets while keeping complaint and dispute levels low.
• Respond to inbound queries from borrowers about their balances, payment dates, and settlement options.

Requirements & Qualifications

• At least one year of hands-on experience in debt collection, credit recovery, or loan collections.
• A solid understanding of logbook loans, including how vehicle-backed lending, interest, and arrears work.
• Proven ability to follow up overdue accounts, negotiate repayments, and achieve individual recovery targets.
• Strong negotiation and communication skills, with the confidence to handle difficult conversations calmly.
• Basic computer literacy, including familiarity with spreadsheets or loan management software.
• Good organisational skills and the persistence to keep chasing accounts until a resolution is reached.