Role Overview
This role grows the branch’s customer base by finding prospective borrowers, responding to leads and building lasting customer relationships. You’ll support responsible lending by bringing in suitable loan business, staying engaged with customers after acquisition and working with the Branch Manager and colleagues to meet branch goals.
Key Responsibilities
- Identify potential customers and local business opportunities, then turn promising prospects into new business.
- Develop and maintain relationships with prospective and existing customers through regular, attentive follow-up.
- Source loan applications that align with Fincorp’s credit policies and support sound lending decisions.
- Visit local markets and organise customer activations to raise awareness and generate leads.
- Track leads and applications, helping customers progress through the acquisition process.
- Maintain contact with borrowers to support portfolio quality and address follow-up needs.
- Coordinate with the Branch Manager and other teams on customer opportunities and branch objectives.
Requirements & Qualifications
- A relevant diploma or bachelor’s degree.
- Experience in sales, customer relationship management, microfinance, banking, SACCOS, credit or lending is an advantage.
- Demonstrated ability to develop business and acquire customers.
- Strong communication and negotiation skills.
- Knowledge of the local market and its customer base.
- Ability to work independently while contributing effectively as part of a team.
- A proactive, self-motivated and target-focused approach.
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