Logbook Loan Sales Team Leader

Role Overview

You will manage a portfolio of overdue logbook loan accounts, speaking directly with borrowers to understand their circumstances and agree realistic repayment plans. Your work directly protects the lender's asset base by reducing arrears and recovering outstanding balances while maintaining a professional and respectful experience for customers.

Key Responsibilities

• Contact borrowers with overdue logbook loan accounts by phone, email, and written correspondence to secure repayment commitments.
• Review loan agreements, payment histories, and vehicle valuations to tailor collection strategies for each account.
• Negotiate repayment schedules, lump-sum settlements, or extended terms that balance customer needs with recovery targets.
• Track all interactions and payment arrangements in the collections system, updating account statuses accurately and promptly.
• Escalate accounts to repossession or legal action only when all reasonable repayment options have been exhausted, following internal policy.
• Respond to borrower queries about balances, payment methods, and hardship options, keeping communication clear and professional.
• Meet weekly and monthly cash collection targets while maintaining a fair and compliant approach to debt recovery.
• Work closely with field agents and recoveries teams to coordinate vehicle repossession or return when agreements are broken.

Requirements & Qualifications

• At least one year of hands-on experience in debt collection, credit recovery, or loan collections, ideally within a regulated lending environment.
• A solid understanding of logbook loans, including how they are secured against vehicles, the associated lending documentation, and the repossession process.
• Proven ability to chase overdue accounts, negotiate affordable repayment plans, and consistently hit recovery performance targets.
• Strong negotiation skills with the confidence to handle difficult conversations and resolve disputes calmly.
• Excellent written and verbal communication skills, with attention to detail when documenting calls and agreements.
• Comfortable using collections software, spreadsheets, and standard office tools to manage your portfolio.
• High level of integrity and resilience, with the ability to stay professional when dealing with stressed or uncooperative customers.