Leader Support Specialist
Posted:
Company Details
Industry:
Non-Profit Organization Management
Website:
http://www.churchofjesuschrist.org/
Description:
The Church of Jesus Christ of Latter-day Saints is a worldwide faith of over 16 million members centered on the belief that everyone on earth is a son or daughter of a loving God1 and that His Son, Jesus Christ, saved the world from sin and death. Jesus Christ invites all of God's children to come u…
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Job Details
Job Type:
Full Time
Workplace Type:
On-site
Qualification:
Diploma
Job Experience:
Mandatory
Job Location:
Nairobi County, Kenya
Closing Date:
Undisclosed
Salary:
Undisclosed
Other Pay:
Benefits
Job Category:
Customer Service
Job Description
Responsibilities
- Acts as primary point of contact and serves as an advocate for ecclesiastical leaders in their assigned area and language (Bishops, ward and stake clerks).
- Would respond to calls, messages or emails received from them and provide education on new systems and processes as applicable.
- Seek to understand the leader challenges and analyze the best way to resolve all issues completely and timely with little help. (Answers may not always exist.)
- Appropriate use and contact with the Collaboration Cloud to provide a stronger specialized knowledge to meet ecclesiastical leaders needs.
- This involves resolving technical, processes and administrative enquiries via phone and email. May assist in creating specific training and self- help material for them.
- Provide input into process, procedures, systems, and training improvements, based on feedback from leaders.
- Look for ways to improve processes and provide feedback to the Area Leader Support Manager. Work with the Global Services Department (GSD) and Area personnel as needed.
Qualifications
- Must be worthy to hold a current temple recommend
- Bachelor's Degree1 year of applicable work experience in a contact center environment, or a combination of education and applicable experience of 5 years.
- Strong listening skills to understand the customers needs and know how to help them.
- Good customer focused approach to finding solutions and working with leaders.
- Ability to provide feedback on processes to help make changes and improvements.
- Experience with a Customer Relationship Management system with Service Now Knowledge of Church organization and leaders responsibilities an advantage
- Any other assigned duties by the manager
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· 6970 open positions in Nairobi County, Kenya
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