Key Account Manager (Home category)

Role Overview

In this category leadership role, you will grow Jumia’s business by managing its most important brand and distributor relationships while bringing new partners onto the platform. You will shape account and category plans using commercial data and local market knowledge, then work across internal teams to turn those plans into stronger sales, effective campaigns, and a better customer experience.

Key Responsibilities

• Build trusted relationships with senior executives and account managers at leading brands and distributors, representing Jumia in external commercial discussions.
• Create and deliver account strategies that increase sales and revenue across your portfolio.
• Identify and secure promising brands and large distributors to broaden the category’s selection.
• Present Jumia’s advertising and visibility solutions to partners and develop opportunities to grow their use.
• Work with marketing and commercial planning teams to design promotions suited to partner goals and category conditions.
• Review sales, inventory, campaign, and customer satisfaction data to spot performance gaps and recommend practical actions.
• Negotiate commercially sound agreements that support lasting, mutually beneficial partnerships.
• Track competitor moves, market shifts, and customer preferences, and coordinate with merchandising, operations, and logistics teams to deliver account plans reliably.

Requirements & Qualifications

• At least 3 years of experience in the relevant category or retail industry in the local market.
• Strong knowledge of the category landscape, including major brands, distributors, market dynamics, and consumer trends.
• Degree from a top-five business or engineering school in your country, or an internationally recognized equivalent.
• Evidence of strong commercial judgment, business results, and successful negotiations with senior stakeholders.
• Ability to analyze complex performance data, identify meaningful insights, and turn them into clear growth plans.
• Fluent English, with excellent written and spoken communication skills.
• Proficiency with MS Office and Google Workspace, plus familiarity with CRM or relationship management systems.
• Confidence using digital tools and dashboards to monitor results and guide decisions.
• Strong relationship-building and influencing skills, including the ability to align colleagues and external partners.
• Ability to perform effectively in a fast-moving, competitive, results-focused environment.