Direct Sales Agent

Role Overview

The Direct Sales Agent promotes and sells telecommunications products and services to customers in Naivasha, working under the Shop Team Leader. The role combines target-driven sales with accurate handling of stock and cash, while helping customers choose, set up and get value from their products.

Key Responsibilities

• Meet sales targets for airtime, customer acquisitions and devices.
• Explain available products and services, recommend suitable options, and use upselling and cross-selling where appropriate.
• Check consignment and shop inventory each day, recording stock movements and reconciling physical quantities with inventory records.
• Manage the daily cash float and account for sales in line with retail finance controls and procedures.
• Assist customers with technical questions, including configuring data devices.
• Deliver a professional customer experience and support initiatives intended to improve service and grow sales.
• Build customer relationships and work with colleagues and partners to resolve queries and support sales activity.

Requirements & Qualifications

• Diploma or bachelor’s degree in business, marketing or a related field.
• At least one year of sales experience.
• Marketing ability and a sound understanding of products and services.
• Skills in customer relationship management, solution-focused selling, upselling and cross-selling.
• Customer-focused approach, with the ability to build networks and partnerships.
• Strong communication, influencing and negotiation skills.
• Analytical thinking, business awareness and a results-oriented approach.
• Willingness to develop professionally and contribute to the growth of others.