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Jobs at iSON Xperiences Limited

iSON Xperiences Limited
1 Year
Nairobi County, Kenya
Apply by May 30, 2026
or Register to apply for this job

Posted:May 7 By:Hiring Kenya

Company Details
Name:iSON Xperiences Limited
Industry: Telecommunications
Website: http://www.isonxperiences.com/
Description: iSON has been in contact center operations in Kenya since February 2011 and has the best call center in Kenya. For a leading African telecom client, iSON provides Inbound Customer Service, mobile money, Inbound-Dealer Helpdesk, Outbound Sales, Retention and customer Health check, Back-Office, Social Media care, KYC, W.COM-Mailbox, Data Cleanup services, switchboard services, we have more than 100 staff employed in our call center in Kenya. Besides Telecom, we serve automobile clients. iSON Xperiences is a specialist in proactive customer engagement and customer xperience management, partnering with leading brands to optimize their customer xperience, revenue generation and business process management across the enterprise. Our dedicated and talented workforce spread across Sub-Saharan African countries, along with India and Myanmar, are redefining the way people connect with enterprises. In less than a decade, we have grown into a global business and this is our growth story.
Job Description

iSON Xperiences Limited – Open Roles

Category: ICT / Telecommunication / Customer Experience Management Posted: 7th May 2026 Deadline: 30th May 2026

 

Open Jobs

  1. Customer Care Executives – Offshore

  2. Skills Developer – Offshore

  3. Quality Analyst – Offshore

  4. Team Lead – Offshore

 

Minimum Requirements (Likely)

Applicants should:

  • Hold relevant academic qualifications (Diploma, Bachelor’s, or professional certification depending on the role).

  • Have prior experience in customer service, training & development, quality assurance, or team leadership.

  • Demonstrate strong communication, organizational, and problem‑solving skills.

  • Be familiar with customer engagement frameworks, business process management, and ICT systems.

  • Show professionalism, integrity, and alignment with iSON Xperiences’ mission of optimizing customer experience and revenue generation.

  • Customer care roles require client interaction, issue resolution, and service delivery.

  • Skills developer roles require training design, facilitation, and performance improvement.

  • Quality analyst roles require monitoring, evaluation, and compliance enforcement.

  • Team lead roles require supervisory capacity, reporting, and operational oversight.

 

How to Apply

Interested and qualified candidates should submit their applications with detailed CVs and supporting documents, clearly indicating the position applied for, in line with iSON Xperiences Limited application guidelines.

Salary: KES Discuss During Interview
Education: Degree
Employment Type: Full Time

Key Skills

ICT  telecommunicationsjobs 

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