Posted:
Category: Banking / Financial Services / Customer Experience Posted: 9th April 2026 Deadline: 22nd April 2026
Team Leader – Customer Experience Design
Team Leader – Customer Experience Delivery
Team Leader – Inbound 1st Level
Customer Experience Consultant – 13 Posts
Applicants should:
Hold relevant academic qualifications (Bachelor’s in business, finance, IT, or related fields).
Have prior experience in customer experience, banking operations, or service delivery.
Demonstrate strong leadership, communication, and organizational skills.
Be familiar with customer journey mapping, service design, and inbound support frameworks.
Show professionalism, integrity, and alignment with National Bank of Kenya’s mission of delivering responsive and innovative financial services.
Team Leader roles require strategic oversight, coaching, and operational efficiency.
Consultant roles require customer engagement, problem‑solving, and service excellence.
Interested and qualified candidates should submit their applications with detailed CVs and supporting documents, clearly indicating the position applied for, in line with National Bank of Kenya application guidelines.
Key Skills
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