IT Support Officer
Posted:
Company Details
Name:People FOCO
Industry:
Consulting
Website:
http://www.peoplefoco.co.ke/
Description:
We are a HR Consultancy firm that is very passionate about people and their contribution towards the growth and success of any organization. We create systems that are streamlined towards the attainment of the organizations goals and build the capacity of the organizations employees to deliver resul…
View more
Job Details
Job Type:
Full Time
Workplace Type:
On-site
Qualification:
Diploma
Job Experience:
Mandatory
Job Location:
Nairobi County, Kenya
Closing Date:
Undisclosed
Salary:
Undisclosed
Other Pay:
Benefits
Job Category:
Information Technology
Job Description
What You’ll Actually Be Doing
- Keep the Lights (and POS) On
- Own first- and second-line support across POS, ERP, pharmacy systems, and inventory platforms
- Ensure card payments, barcode scans, and receipt prints work every single time
- Support store openings with clean system rollouts
- Debug Like a Pro
- Diagnose root causes — not just restart-and-pray fixes
- Troubleshoot hardware, network, and software issues with structured thinking
- Escalate smartly to vendors with clean issue logs and clear articulation
- Reduce repeat incidents through pattern recognition
- Own the Network Layer
- Maintain LAN/WAN connectivity across branches
- Configure routers, switches, firewalls, and Wi-Fi access points
- Ensure CCTV and basic security infrastructure stay online
- Validate backups and recovery protocols4. Hardware & Asset Discipline
- Deploy and configure desktops, laptops, printers, scanners, and peripherals
- Maintain a clean, up-to-date IT asset register
- Track warranties, licenses, and renewals
- Standardize device configurations across branches
- Protect the Stack
- Enforce password and access control discipline
- Maintain endpoint protection and antivirus compliance
- Support data protection and basic cybersecurity controls
- Minimize exposure, reduce risk, tighten systems
What We’re Looking For
- Degree in IT, Computer Science, or related field
- 2–4 years hands-on IT support experience (retail or healthcare is a plus)
- Experience with POS and ERP environments
- Strong networking fundamentals (TCP/IP, DNS, DHCP — you speak fluent packets)
- Comfort in Windows environments and basic server management
- Vendor coordination experience CompTIA A+, Network+, or Microsoft certifications are a bonus; but practical troubleshooting skills matter more.
383 open positions on Semasocial right now
· 7496 open positions in Nairobi County, Kenya
· 6 posted in the last 7 days
CV Job Description Matcher See how well your CV matches this job and get tips to improve your chances AI Tool
This tool helps you see how closely your CV matches a job description. It also gives you simple suggestions on what to improve so you have a better chance of getting shortlisted.
Beware of Fraudsters!
Never pay anyone for job applications, interview tests, or job interviews. A genuine employer will never ask you for payment under any circumstances.
Never pay anyone for job applications, interview tests, or job interviews. A genuine employer will never ask you for payment under any circumstances.
Disclaimer & TOS: We do not guarantee the authenticity of every single job posting and are not responsible for any fraudulent activity or misrepresentation by third parties. We are not involved in any stage of the interview or recruitment process and do not charge any fees from job seekers. For further details, please read the rest of the Terms of Service.