Description:Safaricom is the largest converged communication solutions provider in Kenya, offering telephony, broadband internet, and financial services. The company also supports community projects and provides value-added services aimed at improving the welfare of Kenyans. With more than 29 million subscriber…Safaricom is the largest converged communication solutions provider in Kenya, offering telephony, broadband internet, and financial services. The company also supports community projects and provides value-added services aimed at improving the welfare of Kenyans. With more than 29 million subscribers and an estimated 67% market share, Safaricom operates the most extensive modern mobile network in Kenya. Its position as the leading mobile provider in the region is supported by experienced shareholders, competitive tariffs, a nationwide dealer network, and skilled staff and management.View moreView less
Reporting to Delivery Lead Fintech – Financial Services IT, the position holder acts as the bridge between business and technology teams, translating business needs into functional requirements that drive digital solution delivery. The role ensures alignment with business goals and enterprise standards while supporting system development, implementation, and testing. It also focuses on optimizing processes and enabling new digital capabilities within financial services.
Responsibilities
Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work.
All employees have a responsibility to adhere to safety, health, and wellbeing policies, guidelines and procedures in all actions and decisions.
Lead end-to-end business requirements gathering through stakeholder engagement, workshops, and process analysis
Analyze, prioritize, and document business, functional, and system requirements to defined standards
Translate business needs into BRDs, functional specifications, user stories, and use cases
Develop process flows and ensure clear communication of system requirements
Design high-level solutions aligned with enterprise architecture and business objectives
Identify system integrations, enhancements, and support technical implementation with architects and developers
Act as the primary liaison between business stakeholders and IT teams to ensure alignment and clarity
Support the full SDLC across Agile and Waterfall methodologies, including testing, release planning, and delivery
Analyze and optimize business processes, identifying automation and efficiency opportunities
Contribute to innovation by evaluating emerging technologies and driving continuous improvement initiatives
Qualifications
Bachelor’s Degree in Computer Science, Business Information Technology, Information Systems, or a related field.
Minimum 3 years’ experience as a Business Analyst or Systems Analyst in a technology-driven environment.
At least 2 years’ experience in systems analysis and requirements management.
Experience working within Agile (Scrum/SAFe) and Waterfall development methodologies.
Experience in financial services, fintech, or telecommunications environments will be an added advantage.
Certification in Business Analysis (CBAP, IIBA) or equivalent.
Familiarity with Agile frameworks such as Scrum or SAFe
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