IT Assistant (Techno-Functional ERP Support)
Posted:
Company Details
Name:MSVL Group
Industry:
Consulting
Website:
https://msvlgroup.com/
Description:
MSVL Group is a leading provider of recruitment, HR consulting, and corporate training services, with over 10 years of experience across Africa, India, and the Middle East. We specialize in sourcing top talent, from entry-level to executive roles, and offering tailored HR solutions that align with o…
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Job Details
Job Type:
Full Time
Workplace Type:
On-site
Qualification:
Diploma
Job Experience:
Mandatory
Job Location:
Nairobi County, Kenya
Closing Date:
Undisclosed
Salary:
Undisclosed
Other Pay:
Benefits
Job Category:
Telecommunications
Job Description
Qualifications, Experience, and Skills:
- Bachelor's Degree or Diploma in IT, Computer Science, Business Information Systems, or related field
- 3-5 years of relevant experience in ERP support, implementation, or administration
- Must have participated in at least one full ERP implementation cycle (Tier 1 or Tier 2 systems)
- Understanding of ERP systems and business processes (finance, HR, supply chain, or operations)
- Experience with ERP configuration, support, or functional/user-side implementation
- Good troubleshooting, analytical, and problem-solving skills
- Strong communication and stakeholder management abilities
- Knowledge of databases, reporting tools, and system integrations is an added advantage
- Ability to bridge technical and business requirements effectively
- Proactive, detail-oriented, and able to work independently and in teams
Role & Responsibilities:
- Support ERP implementation, maintenance, and system optimization across business functions
- Gather business requirements from users and translate them into functional system solutions • Provide first-level technical and functional support for ERP-related issues and queries
- Coordinate with vendors, developers, and teams during ERP implementation and support cycles • Assist in system testing, UAT, user training, and preparation of documentation and SOPs • Monitor system performance, data accuracy, and support reporting within ERP platforms
- Identify opportunities for automation and process improvement within business workflows
- Support ongoing digital transformation and system enhancement initiatives
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Contact Information
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