In this role, you would be responsible for:
- Leading first response and follow-up investigations for battery thermal incidents, traffic accidents, and other asset impound cases
- Liaising with police, law enforcement agencies, and relevant authorities to manage asset release processes
- Supporting the Customer Performance team in locating and engaging poor-paying, unreachable, and suspected fraud customers for loan collections and asset recovery
- Maintaining detailed and accurate records of all incidents, investigations, and communications with external authorities
- Developing best practices and recommending improvements to investigative procedures and post-incident protocols
- Managing case follow-ups consistently across police stations and relevant agencies
- This is an on-site, field-based role operating across Kenya. You will be reporting to the Customer Performance Manager.
Your application should demonstrate:
- Experience in fire incident response and investigations
- Proven track record working with law enforcement agencies
- Solid understanding of traffic laws, regulations, and criminal justice processes
- Strong interpersonal and communication skills — comfortable engaging customers, law enforcement, and internal stakeholders
- Ability to work proactively and independently in the field
- Proficiency in Excel, PowerPoint, and Word, with strong written and verbal communication in both Swahili and English
- Certification in a fraud-related discipline such as Certified Fraud Examiner (CFE)
1 open positions on Semasocial right now
· 8338 open positions in Nairobi County, Kenya
