Role Overview
You will bring prospective sellers onto Jumia through a mix of phone outreach, online discovery, offline activity and referrals, then guide them through the steps needed to launch. By helping new sellers set up correctly, learn the platform and share their needs, you’ll support a stronger seller experience and help inform improvements to Jumia’s products and operations.
Key Responsibilities
- Find and engage prospective sellers through tele-acquisition, organic channels, offline outreach and referrals.
- Assess prospective leads for quality and suitability before investing in onboarding.
- Explain the value of selling on Jumia and encourage qualified sellers to join.
- Complete seller acquisition through the Self-Sign Up form and guide sellers through the process.
- Provide new sellers with the information and practical guidance they need to begin successfully.
- Check that sellers are ready to operate on the platform and train them to use relevant tools and resources.
- Help sellers understand how to build and grow their business on Jumia from launch onward.
- Gather seller feedback and share useful insights with product, marketing and operations teams.
Requirements & Qualifications
- Bachelor’s degree.
- One to three years of experience in account management, acquisition, business consulting or a related field.
- Strong written and spoken communication, listening and relationship-building skills.
- A customer-focused approach and the ability to understand sellers’ needs.
- Proactive, organised and attentive to detail, with sound problem-solving skills.
- Ability to manage multiple tasks, follow through reliably and maintain accuracy.
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