Jobs

IFF Operator

Posted:3 hours ago

Company Details
Name:Platinum Outsourcing and Logistics
Industry: Consulting
Website: http://www.platinum-outsourcinglogistics.com/
Description: Platinum Outsourcing & Logistics (E.A) Ltd was founded and incorporated in 2010, to lead in provision of outsourcing and logistics services. We run a subsidiary company Chania Cleaners offering cleaning , Sanitation, pest control, waste management and landscaping services. Our Mission To strive to p… Platinum Outsourcing & Logistics (E.A) Ltd was founded and incorporated in 2010, to lead in provision of outsourcing and logistics services. We run a subsidiary company Chania Cleaners offering cleaning , Sanitation, pest control, waste management and landscaping services. Our Mission To strive to provide quality services consistently to be the company overview benchmark in the industry. Our market position This is evident in our strong presence in most of our county region namely Nairobi, Thika, Meru, Oyani, Malakisi, Molo. Our clientele indicated in this RFI is another indicator of our market position. The company keeps its quality management systems constantly striving to improve its process and their applications throughout all sites of operation by monitoring, measuring and analyzing all its activities. All levels of management staff and employees are committed and responsible for ensuring the implementation of the actions required to achieve planned results, to comply and exceed the quality standards and to continually improve the activities in their respective areas of operation. The company’s policy commitment is communicated to employees and other stakeholder regularly. The management staff and employees of Platinum are committed to improve and ensure continued leadership in the outsourcing, logistics, cleaning and sanitation services. Our key performance indicators are:- 1.Customer Satisfaction 2. Employee Motivation 3.Environmental impact control and 4.Occupational Health and Safety concern Our operational experience is to provide similar services to large organizations both international and locally such as B.A.T. Kenya Limited, Del Monte Kenya Limited, Crown Food Industries. Our key strengths is having a strong management team, well trained and motivated skilled workers. Being a medium sized company, we provide our clients with quality, personalized, cost effective, efficient and reliable services. View more View less
More Jobs from Platinum Outsourcing and Logistics
Job Details
Job Type: Full Time
Workplace Type: On-site
Qualification: Diploma
Job Experience: Mandatory
Job Location: Nairobi County, Kenya
Closing Date: Undisclosed
Salary: KES Unspecified / month
Other Pay: Benefits
Job Category: Customer Service
Job Description

Job Purpose

To provide quality customer service and facilitate the clearance of client cargo.

Key Responsibilities

  • Handle the day-to-day operational relationship with the client.
  • Receive orders from clients (tariffs already validated through a quotation). For new business (new or existing client), a new quotation will be issued by the Sales department in accordance with SLSM/ALSM/DILS.
  • Request missing documentation and more detailed instructions from the client if necessary.
  • Inform the client of the file processing progress in real time (standard or specific report, according to the quotation).
  • Prepare and submit shipment status reports to clients.
  • Manage file processing.
  • Update the client and the IFFOS on file processing progress and update the monitoring software on the status of each file.
  • Receive and open operation files on a daily basis.
  • Share shipment status with clients on a daily basis.
  • Follow up on BONDS application and update on bond status.
  • Analyze clearance times and prepare shipment tracking updates.
  • Prepare delivery plans to the site and follow up on delivery documents (POD, EIR).
  • Prepare files for billing.
  • Alert the client in case of operational issues (potential or real) and escalate to the IFFS those issues that you are unable to handle.

Qualifications

  • Diploma in Clearing and Forwarding or relevant training from KESRA.
  • Knowledge of Single Customs Territory.

Key Skills

  • Organization
  • Analytical
  • Leadership
  • Computer Literacy

Experience

  • 2 years in Clearing and Forwarding.
377 open positions on Semasocial right now · 7560 open positions in Nairobi County, Kenya · 26 posted in the last 7 days
Contact Information
CV Job Description Matcher See how well your CV matches this job and get tips to improve your chances AI Tool

This tool helps you see how closely your CV matches a job description. It also gives you simple suggestions on what to improve so you have a better chance of getting shortlisted.

Similar Jobs

Job Opportunities at AA Kenya
Job Opportunities at AA Kenya
AA Kenya Kenya
View Job Jul 20, 2026
Virtual Customer Support Specialist – WFH - UAE Jobs
Virtual Customer Support Specialist – WFH
UAE Jobs United States
View Job Jul 15, 2026
Customer Service Representative (Arabic Speaking) - UAE Jobs
Customer Service Representative (Arabic Speaking)
UAE Jobs Dubai, United Arab Emirates
View Job Jul 15, 2026
Jobs at Somtrade Limited
Jobs at Somtrade Limited
Somtrade Limited Mombasa County, Kenya
View Job Jul 14, 2026
Report This AdBack to Job Listings
Beware of Fraudsters!
Never pay anyone for job applications, interview tests, or job interviews. A genuine employer will never ask you for payment under any circumstances.
Disclaimer & TOS: We do not guarantee the authenticity of every single job posting and are not responsible for any fraudulent activity or misrepresentation by third parties. We are not involved in any stage of the interview or recruitment process and do not charge any fees from job seekers. For further details, please read the rest of the Terms of Service.