ICT Automation Engineer

Role Overview

As an ICT Automation Engineer, you will create low-code applications and automated workflows while maintaining the systems, networks, and security controls that keep the organization running. By reducing repetitive work and improving the reliability of core technology, you will help teams work more efficiently and support the organization’s digital development.

Key Responsibilities

• Develop and maintain solutions using Microsoft Power Apps, Power Automate, and SharePoint, and help departments adopt them effectively.
• Review business processes for opportunities to reduce manual tasks, then translate requirements into practical, secure technical solutions.
• Administer Windows Server, Active Directory, Group Policy, Microsoft 365, and Azure Active Directory environments.
• Maintain ICT infrastructure, including switches, routers, wireless access points, DNS, DHCP, firewalls, and VPN connections.
• Apply and monitor security controls such as identity and access management, multifactor authentication, endpoint protection, and threat monitoring.
• Conduct vulnerability reviews, coordinate patching and security audits, and lead incident response and forensic investigations.
• Manage system updates and backups to support availability, performance, and recovery.
• Resolve escalated hardware, software, and enterprise application issues; support secure staff onboarding and offboarding; and keep ICT procedures and knowledge resources up to date.

Requirements & Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related discipline.
• Five to seven years of experience in ICT support, systems administration, cybersecurity, or a combination of these areas.
• Hands-on experience with Power Apps, Power Automate, and SharePoint; Power BI experience is an additional advantage.
• Strong working knowledge of Windows Server, Active Directory, Azure Active Directory, and Microsoft 365.
• Practical cybersecurity experience covering endpoint protection, identity and access management, multifactor authentication, SIEM tools, and vulnerability management.
• Sound networking knowledge, including TCP/IP, DNS, DHCP, firewalls, and VPNs.
• Relevant certifications such as Microsoft Power Platform, Security+, AZ-900, SC-900, CCNA, MCSE, or CCNP are desirable.
• Strong analytical and troubleshooting skills, a security-conscious approach, and the ability to communicate and collaborate across teams while managing competing priorities independently.