Hotel Supervisor

Job Title: Hotel Supervisor

Reports To: Hotel Operations Manager
Industry: Hospitality
Gross Salary: Kshs. 30,000 - 40,000 per month
Location: Thika Road

Position Summary

We are seeking a highly organized, guest-centric Hotel Supervisor to oversee day-to-day hospitality workflows and maintain premium service standards across our establishment. Your primary focus is to synchronize activities between front office, housekeeping, and food and beverage teams to guarantee a flawless guest journey. This position bridges practical facility management with active floor leadership; you will handle everything from drafting staff duty rosters and auditing room cleanliness to resolving guest escalations and implementing operational cost controls. The role calls for a high-energy, detail-oriented coordinator who can maintain absolute operational discipline while cultivating a warm, welcoming environment for our patrons.

Key Responsibilities

Department Coordination & Floor Leadership

• Supervise daily property workflows, ensuring all customer-facing and back-of-house activities execute smoothly.
• Formulate and deploy balanced weekly staff shift schedules, adjusting labor allocations dynamically against occupancy forecasts.
• Enforce strict compliance regarding team attendance trackers, timekeeping metrics, and professional grooming protocols.
• Deliver continuous on-the-job coaching, customer care tutorials, and standard operating procedures to frontline staff.

Front-of-House Hospitality & Guest Relations

• Oversee guest reception and check-in pipelines, ensuring visitors receive efficient, warm, and highly professional treatment.
• Intercept and de-escalate customer complaints, custom booking requirements, or system friction points with immediate poise.
• Evaluate customer feedback metrics continuously, designing immediate floor-level service improvements to elevate stay ratings.
• Monitor ambient lighting, music levels, and entry pathways to preserve a premium visual identity across public lounges.

Housekeeping Quality & Facility Oversight

• Perform routine physical audits across guest rooms, public hallways, and exterior grounds to ensure absolute cleanliness.
• Document structural defects, plumbing airlocks, or appliance failures instantly, coordinating with technicians for rapid repairs.
• Verify that chemical cleaning agents and laundry cycles strictly mirror national public health and sanitization standards.
• Conduct strict turnover inspections on vacated rooms to maintain rapid availability timelines for arriving guests.

Culinary Alignment & Inventory Control

• Partner with the restaurant and bar service teams to guarantee high-quality food safety, ordering speed, and plating presentation.
• Manage physical inventory audits covering linens, premium guest amenities, bar stocks, and essential dry food supplies.
• Monitor portion tracking lines and kitchen waste channels, implementing smart material safeguards to lower operational costs.
• Compile clear daily performance summaries, shift handover registers, and incident data logs for corporate executive review.

Qualifications

Minimum Entry Criteria

• Academic Foundation: Diploma or Bachelor’s Degree in Hospitality Management, Hotel Management, Tourism Management, Business Administration, or a matching corporate track.
• Industry Longevity: Minimum of 2 to 4 years of progressive, practical experience inside the hospitality ecosystem, with at least 1 year explicitly executing in a supervisory or shift-lead capacity within a reputable hotel, lodge, resort, or serviced apartment.
• Operational Acuity: Clear capability running multi-department shifts, managing service handovers, and auditing physical facility inventories.
• Problem Mitigation: Strong problem-solving capabilities with a proven track record of handling guest disputes and staff conflicts independently.

Professional Attributes

• Interpersonal Magnetism: Exceptional communication and listening skills, enabling natural rapport building with diverse international and local guests.
• Structured Leadership: Assertive yet empathetic management style capable of driving accountability across entry-level hospitality teams.
• Systematic Organization: Exceptional time management skills to balance administrative reporting alongside continuous floor walking runs.

Benefits & Environment

• Cross-Functional Mastery: Develop deep, well-rounded operational capabilities by directing front office, dining, and housekeeping tracks simultaneously.
• Strategic Territory Influence: Anchor a prominent hospitality node situated within the rapidly growing, high-traffic Thika Road economic commercial belt.
• Career Velocity: Gain direct exposure to high-level resort and property management models, charting a clear path toward senior property management titles.

How to Apply

Please email your updated resume, indicating the exact position title in the subject line. Early profiles will be prioritized for interview scheduling.