Hospitality Officer II - 5 Posts

Role Overview

This entry-level position is designed for recent graduates who are ready to apply their hospitality management knowledge in a practical, structured environment. You will rotate through housekeeping, kitchen, and service areas, learning the daily operations that keep a hotel, resort, or catering facility running smoothly while receiving on-the-job training to build a strong foundation for your career. Your work directly supports the organisation’s commitment to high service standards and guest satisfaction.

Key Responsibilities

• Oversee the daily organisation and management of hospitality services, ensuring all tasks are completed efficiently in your assigned area (housekeeping, kitchen, or service).
• Conduct on-the-job coaching and demonstrations for junior staff, helping them master standard procedures and improve their skills.
• Supervise shift teams by assigning duties, monitoring attendance, and providing real-time feedback to maintain service quality.
• Evaluate staff performance regularly, documenting strengths and areas for development to support annual appraisals.
• Inspect work areas to ensure conformity with established hygiene, safety, and service standards set by the organisation.
• Participate in menu review cycles, suggesting adjustments based on guest feedback, ingredient availability, and cost considerations.
• Carry out a yearly training needs assessment for the team, identifying skill gaps and recommending targeted learning interventions.
• Enforce the use of standard operating procedures in all tasks, from room preparation to food service, to ensure consistency and compliance.

Requirements & Qualifications

• Bachelor’s degree in Hotel and Catering Management, Hotel and Hospitality Management, Hospitality and Tourism Management, Hotel and Restaurant Management, or Hospitality Management from a university recognised in Kenya.
• No prior work experience required – this is an entry-level training grade designed for fresh graduates.
• Strong interpersonal and communication skills to interact effectively with guests, supervisors, and team members.
• Basic knowledge of housekeeping, kitchen operations, or front-of-house service principles gained during degree studies.
• Ability to work flexible shifts, including weekends and public holidays, as dictated by hospitality schedules.
• Willingness to learn and adapt quickly to different operational areas within the establishment.

What We Offer / Why Join

(Source does not provide details on compensation, benefits, or employer-specific perks. The role is a structured entry point for building a career in hospitality management within a recognised Kenyan organisation.)