Jobs

Guest Service Agent

This Job has Expired

Posted:May 11

Company Details

Name:Accor
Rating: No ratings yet — log in to rate this company
Industry: Hospitality
Website: https://all.accor.com/africa/
Description: We are Accor. We are a worldwide Augmented Hospitality leader. We are more than 230,000 hospitality experts placing people at the heart of what we do, creating new connections & emotions for our guests, nurturing real passion for service and achievement beyond limits. We’re so much more than hotels … We are Accor. We are a worldwide Augmented Hospitality leader. We are more than 230,000 hospitality experts placing people at the heart of what we do, creating new connections & emotions for our guests, nurturing real passion for service and achievement beyond limits. We’re so much more than hotels — we’re creating innovative lifestyle experiences , whether you live, work or play. Blaze your own trail from 40+ hotel brands, restaurants, nightclubs, spas, co-working spaces, and tech start-ups . Building on the strength of our teams and our strong holistic ecosystem of brands & solutions, we are breaking new ground to shape the hospitality of tomorrow and inspire new ways to experience the world. View more View less
More Jobs from Accor

Job Details

Job Type: Full Time
Workplace Type: On-site
Qualification: Diploma
Job Experience: Mandatory
Job Location: Nairobi County, Kenya
Closing Date: Undisclosed
Salary: Undisclosed
Other Pay: Benefits
Job Category: Hospitality

Job Description

Job Description

  • GSA - Front Office
  • First impressions are everything! As a Reception Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

What is in it for you:

  • Employee benefit card offering discounted rates at Accor worldwide
  • Learning programs through our Academies
  • Opportunity to develop your talent and grow within your property and across the world!
  • Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

  • Greet, check-in, respond to requests and settle accounts while providing exceptional service
  • Take initiative to add a personalized experience
  • Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling

Qualifications

  • Diploma/Degree in Hotel Management/Front office operations.
  • Service-focused personality is essential.
  • 1-2 years experience in a similar role.
  • Prior experience working with Opera or a related system
  • Fluency in English.
  • Additional languages are a plus

Additional Information

Our commitment to Diversity & Inclusion:

  • We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
  • Experience is an asset
  • Prior experience working with Opera or a related system
  • Strong interpersonal and problem solving abilities
  • Fluency in English, additional languages are a plus
333 open positions on Semasocial right now · 8482 open positions in Nairobi County, Kenya · 16 posted in the last 7 days
CV Job Description Matcher See how well your CV matches this job and get tips to improve your chances AI Tool

This tool helps you see how closely your CV matches a job description. It also gives you simple suggestions on what to improve so you have a better chance of getting shortlisted.

Similar Jobs

Hospitality Roles 6x - UAE Jobs
Hospitality Roles 6x
UAE Jobs Dubai, United Arab Emirates
View Job Aug 02, 2026
Hostess - MGallery Hotel Collection
Hostess
MGallery Hotel Collection Nairobi County, Kenya
View Job Aug 02, 2026
Reservations Agent - MGallery Hotel Collection
Reservations Agent
MGallery Hotel Collection Nairobi County, Kenya
View Job Aug 02, 2026
Multiple Hospitality Sector Roles 4x - UAE Jobs
Multiple Hospitality Sector Roles 4x
UAE Jobs Al Ain, Al Mu'tarid, Al Ain, Abu Dhabi Emirate, United Arab Emirates
View Job Aug 02, 2026
Report This AdBack to Job Listings
Beware of Fraudsters!
Never pay anyone for job applications, interview tests, or job interviews. A genuine employer will never ask you for payment under any circumstances.
Disclaimer & TOS: We do not guarantee the authenticity of every single job posting and are not responsible for any fraudulent activity or misrepresentation by third parties. We are not involved in any stage of the interview or recruitment process and do not charge any fees from job seekers. For further details, please read the rest of the Terms of Service.