GSM Engineer - Central & Eastern

Job Title: Transmission Network Maintenance Technician

Job Summary

Perform maintenance and operations activities within assigned area, ensuring quality and continuity of services according to set KPIs and within budgeted costs. Execute and follow up on network extensions. Detect and report dysfunctions of network elements.

Reporting Structure

Primary Reporting: Team Leader Field Operations
Secondary Reporting: Regional Technical Manager
Department: Technology
Leadership Level: Individual / Team Contribution
Direct Reports: 0
Indirect Reports: 0
Third-Party Staff: 0

Key Responsibilities

• Attend to equipment faults logged in the trouble ticket (TT) system, complying with corrective maintenance KPIs.
• Perform preventive routine maintenance to ensure consistent equipment and environment health checks.
• Coordinate with Support and NMC teams when analyzing fault incidents to ensure accurate, timely correction and confirmation of clears.
• Propose improvement actions for the network structure.
• Accurately carry out the preventive maintenance program and submit reports.
• Jointly perform new site commissioning tests with equipment vendors; accept only links/sites meeting engineering standards and factory specifications.
• Compile and submit reports on maintenance matters; attend daily evaluation meetings.
• Establish and show cause of link failure by completing the reason for outage (RCA) form and producing evidence as required.

Principal Outputs (KPIs)

• Achieve network availability >99.60%.
• Achieve 80% of TTs within SLA.
• Ensure network quality with packet loss <0.05%.
• Achieve 90% of planned work first time.

Qualifications

Academic and Professional

• Bachelor’s Degree in Telecommunications
• Lean Six Sigma – Yellow Belt
• CCNA Certification
• Valid Driving License

Experience

• 2 years’ experience in transmission network maintenance.

Competencies

Technical Competencies

• Network Management Systems
• Radio Rigging
• Knowledge of GSM 2G/3G/4G architecture
• Good understanding of BSS / transmission technology
• Microsoft Office
• Customer focus
• Planning and organizing
• Troubleshooting

Functional Competencies

• Team Work: Contributes actively to a cooperative work environment; accepts collective responsibility; reviews objectives and priorities to achieve high performance.
• Innovation: Develops new ideas and concepts for better solutions; creates a climate that encourages continuous improvement and new business ideas.
• Managing Risks: Reviews calculated risks considering organizational and stakeholder concerns; identifies potential risks and creates backup plans; encourages exploration of new opportunities.
• Analytical Thinking: Comprehends and identifies patterns or connections between situations; uses creative, conceptual, or inductive reasoning to identify key issues.

Relationships / Contacts

Internal: Business Units (Enterprise, Mobile, Mass Market) – frequent communication for sharing information and solving network-related issues.

External: Customers, Contractors, other network operators – frequent communication for sharing/obtaining information and problem solving.

Major Challenges / Problem Solving

• Optical fibre network damages due to road construction / vandalism.
• Maintenance materials / spares / tools availability.
• Preventive maintenance scheduling and execution.

Decisions or Recommendations

• Acquisition and utilization of recovered network assets.
• Identification of root causes for link failures (RCA).
• Proposal of network structure improvements.

Operating Environment

Office and field-based environment; involves multiple interfaces across units and with external parties.

Planning Cycle

Daily, weekly, and monthly planning based on job demand.