General Manager – Hospitality

General Manager – Hospitality

Direct Line Reporting: Board of Directors

Industry Sector: Hospitality / Serviced Apartments

Gross Salary Structure: Competitive

Location: Nairobi, Kenya

Position Context

We are seeking a highly sophisticated, commercially grounded General Manager to provide comprehensive strategic leadership and operational direction for our full-service apartment hotel. Your primary objective is to drive asset profitability, combining rigorous fiscal controls and aggressive yield management with the delivery of an uncompromised guest experience. This premium position bridges corporate financial oversight with high-touch service orchestration; you will manage every variable from annual budget forecasting and multi-channel revenue optimization (ADR and RevPAR) to facility maintenance audits and high-performance team cultivation. The role demands an ambitious, analytically sharp executive who can confidently navigate fast-changing hospitality markets and protect strict statutory compliance guidelines.

Operational Functions

Strategic Leadership & Financial Command

• Take absolute accountability for the hotel's operational, financial, and strategic growth targets, reporting directly to the Board of Directors.
• Formulate, evaluate, and manage comprehensive annual budgets, deploying strict cost-containment measures to maximize profitability margins.
• Analyze weekly financial indicators, occupancy patterns, and departmental cost structures to execute data-driven corrective interventions.
• Supervise corporate procurement pipelines, warehouse inventory balances, and vendor contract terms to enforce absolute operational transparency.

Revenue Optimization & Market Expansion

• Master and execute advanced pricing, reservation, and yield management strategies to aggressively drive Average Daily Rate (ADR) and Revenue Per Available Room (RevPAR).
• Spearhead innovative sales and marketing initiatives designed to expand corporate account portfolios, secure long-stay contracts, and boost guest retention.
• Coordinate closely with reservation systems and front-desk channels to balance room inventories and capture high-yield booking opportunities.
• Evaluate local competitor metrics, hospitality trends, and emerging market channels to position the property as a premier destination.

Cross-Departmental Workflows & Property Upkeep

• Synchronize daily operational functions across all primary departments, including Front Office, Housekeeping, Food & Beverage, Engineering, and Security.
• Design, implement, and audit updated Standard Operating Procedures (SOPs) across all guest touchpoints to systematically elevate service quality.
• Oversee routine asset maintenance schedules, emergency infrastructure fixes, and capital improvement projects to preserve the property's premium valuation.
• Secure absolute compliance with all municipal public health mandates, hospitality licensing laws, tax requirements, and occupational safety codes.

Workforce Engineering & Service Excellence

• Foster a high-performance, accountable workplace culture by personally recruiting, mentoring, and evaluating department heads and supervisors.
• Establish clear, measurable key performance indicators (KPIs) and drive objective, merit-based annual performance appraisals.
• Architect continuous hospitality training and customer-care coaching modules to ensure staff maintain elite service standards under pressure.
• Act as the final point of escalation for complex guest feedback or service friction, implementing swift solutions that safeguard brand reputation.

Applicant Benchmarks

Minimum Entry Criteria

• Academic Foundation: Degree or Diploma in Hospitality Management, Business Administration, or a closely matching corporate leadership discipline.
• Senior Longevity: Minimum of eight (8) years of progressive, verified experience operating in a senior management position within a full-service hotel or luxury serviced apartment complex.
• Financial & Revenue Acuity: Proven track record running full property budgets, financial forecasting, and complex yield optimization models.
• Digital Toolkit: Deep functional proficiency using Micros Fidelio property management software alongside advanced Microsoft Office suites (Excel, Word, Outlook).

Executive Competencies

• Analytical Diagnostic Drive: Highly capable of translating intricate financial statements and operational data logs into actionable business strategies.
• Diplomatic Articulation: Elite stakeholder management, negotiation, and interpersonal communication skills to bridge relations between investors, corporate clients, and staff.
• Meticulous Precision: Exceptional attention to detail regarding brand aesthetics, service consistency, asset presentation, and administrative documentation.

Perks & Environment

• High-Impact Autonomy: Take complete operational ownership of a premium hospitality asset, shaping its market trajectory with direct backing from the Directors.
• Elite Portfolio Enhancement: Solidify your executive profile by successfully managing a multi-departmental, high-yield apartment hotel ecosystem.
• Collaborative Support: Command a dedicated, well-resourced management tier and staff committed to scaling the property's operational excellence.

Way to Apply

Please submit your updated CV via the Career Page before the close of business on Thursday, 16th July 2026. For inquiries or application support, contact +254 784 155 512.