Description:At Mövenpick Hotel & Residences Nairobi we believe in indulgence done right, treating our guests to deliciously fresh cuisine, abundant treats and flavours that are unmistakably Mövenpick, all served with a generous portion of heartfelt care. Explore our Baluba all-day dining restaurant, Kijani Bar …At Mövenpick Hotel & Residences Nairobi we believe in indulgence done right, treating our guests to deliciously fresh cuisine, abundant treats and flavours that are unmistakably Mövenpick, all served with a generous portion of heartfelt care. Explore our Baluba all-day dining restaurant, Kijani Bar and The View, our panoramic revolving restaurant.View moreView less
Be the first point of contact and greet guests with a warm welcome every time
Provide efficient, friendly, and professional service to all guests
Show efficiency in constantly striving to provide total customer satisfaction
Take initiative to ensure that interactions with our guests (internal or external) are positive, productive, and professional
Logging all guest requests to ensure they are met within established timeframes
Positively handling guest complaints and escalating as required
Securely storing and delivering guest luggage
Participating in training and development programs to enhance skills and capabilities to increase the guest experience
Assist with valet parking as required
Qualifications
Previous customer service experience, preferably in a Hotel environment
An energetic, team-focused, and can-do attitude individual
Ability to work independently and demonstrate initiative in a dynamic environment
Enthusiasm to connect with guests and to hear their story
Ability to provide prompt and efficient service, including the ability to build rapport both in person and over the telephone
Self-motivated with a positive and professional attitude
Knowledge of Opera PSM is a bonus
Willingness and availability to work flexible hours, including mornings, nights, weekends, and holiday periods
15 open positions on Semasocial right now · 8890 open positions in Nairobi County, Kenya
CV Job Description MatcherSee how well your CV matches this job and get tips to improve your chances AI Tool
This tool helps you see how closely your CV matches a job description. It also gives you simple suggestions on what to improve so you have a better chance of getting shortlisted.
Beware of Fraudsters! Never pay anyone for job applications, interview tests, or job interviews. A genuine employer will never ask you for payment under any circumstances.
Disclaimer & TOS: We do not guarantee the authenticity of every single job posting and are not responsible for any fraudulent activity or misrepresentation by third parties. We are not involved in any stage of the interview or recruitment process and do not charge any fees from job seekers. For further details, please read the rest of the Terms of Service.
