Front Desk Receptionist
Posted:
Job Description
Job Title: Front Desk Receptionist
Location: Dubai, UAE
Employment Type: Full-time
About Us:
We are a leading aesthetic clinic in Dubai, offering advanced skin, beauty, and wellness treatments. We are seeking a dynamic, customer-focused individual who can combine front desk reception duties with proactive sales and lead management to help grow our client base.
Key Responsibilities:
- Welcome clients warmly, manage check-ins/check-outs, and ensure a professional front desk experience.
- Handle incoming calls, WhatsApp messages, emails, and online enquiries promptly and professionally.
- Manage leads from all sources, ensuring timely follow-up to convert enquiries into bookings.
- Maintain accurate appointment schedules and manage bookings using the clinic’s CRM system.
- Provide information on treatments, promotions, and packages to encourage bookings.
- Upsell services and products to meet individual and clinic sales targets.
- Build strong relationships with clients to ensure repeat business and referrals.
- Handle payments, invoices, and basic administrative tasks.
- Coordinate with the marketing team for lead campaigns and promotions.
- Ensure the reception area is always clean, organised, and welcoming.
Requirements:
- Previous experience in a front desk, receptionist, or customer service role (experience in aesthetics, hospitality, or luxury service is an advantage).
- Proven sales or upselling skills with a track record of meeting targets.
- Strong communication skills in English; Arabic is a plus.
- Professional appearance and friendly, confident personality.
- Ability to work under pressure and handle multiple tasks at once.
- Proficient in MS Office and familiar with CRM systems.
Job Type: Full-time
Experience:
- aesthetic clinic: 2 years (preferably)
- with pleasing personality
Please send cv to 0502632775 / [email protected]
Job Type: Full-time
Application Question(s):
- What is your nationality ?
Education:
- Bachelor's (Required)
Experience:
- hospitality/healthcare customer service: 2 years (Required)
Language:
- Arabic (Required)
- English (Required)
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