Role Overview
This position sits at the center of the bank’s fraud risk management effort, turning intelligence, analytics, and investigative findings into stronger controls across the network. Day to day, the role blends proactive prevention, detection design, forensic casework, and business education so that fraud losses are reduced without disrupting legitimate customer activity. It matters because timely fraud insight protects revenue, preserves customer trust, and keeps banking operations aligned with internal risk expectations.
Key Responsibilities
- Design and deploy proactive fraud prevention controls across banking products, processes, and channels, aligned with the institution’s risk appetite.
- Build and refine detection rules, monitoring scenarios, and investigative tools to identify emerging fraud schemes quickly.
- Conduct fraud risk assessments on banking processes, systems, products, and channels, documenting gaps and recommending remediation.
- Lead investigations into suspected fraud using forensic technology and accepted investigative standards, preserving evidence and maintaining case files.
- Prepare clear forensic and fraud investigation reports for stakeholders, covering findings, root causes, loss recovery, and control improvements.
- Partner with business units to deliver fraud awareness and training, translating red flags and typologies into practical guidance.
- Track fraud trends and industry intelligence, prepare periodic summaries, and recommend changes to fraud management methods while protecting customer experience.
- Maintain and update the fraud database and case records, monitor service-level agreements, and support efforts to reduce revenue leakage and improve recoveries.
Requirements & Qualifications
- Education: Bachelor’s degree in Computer Science, Finance, Business, Banking, Law, Criminal Justice, or a related field.
- Professional certification: CFIP, CFE, CISA, CSM, or another relevant forensic investigation credential.
- Banking operations experience: Minimum of 5 years working in banking operations.
- Fraud and forensic analysis: Minimum of 5 years applying analytical skills to forensic investigations, fraud prevention, and fraud detection.
- Leadership: At least 3 years of demonstrated leadership on high-profile assignments in a dynamic environment.
- Analytical techniques: Exposure to and familiarity with methods such as linear regression, clustering techniques, neural networks, decision trees, and similar approaches.
- Reporting and communication: Strong ability to write comprehensive forensic and fraud investigation reports and to explain fraud risks to non-specialist audiences.
- Fraud knowledge: Solid understanding of fraud schemes, red flags, investigative best practices, and control mechanisms within a banking environment.
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