Finacle Support Consultants

Job Title: Finacle Support Consultants
Nature of Job: Full‑time
Industry: Banking / FinTech / IT Services
Stipend: Kshs. 150,000 (for the engagement period, e.g., training or contract role)
Job Location: Westlands, Nairobi

Job Summary

We are seeking Finacle Support Consultants with strong core‑banking experience to provide expert technical and functional support for the Infosys Finacle Core Banking System. The role involves incident management, system monitoring, upgrades, integrations, and close collaboration with IT teams, business units, and Finacle vendors. This position is ideal for seasoned professionals who have deep experience supporting Finacle in a production banking environment.

Duties and Responsibilities

System Support & Incident Management

• Provide end‑to‑end support for the Finacle Core Banking System, ensuring maximum uptime and reliability.

• Investigate, diagnose, and resolve system incidents, errors, and performance bottlenecks.

• Perform root cause analysis (RCA) and implement preventive measures.

• Manage incident escalation and resolution within agreed SLAs.

System Monitoring & Performance Optimization

• Monitor system performance, logs, and batch processes on an ongoing basis.

• Identify performance gaps and implement tuning and optimization strategies.

• Ensure smooth execution of End‑of‑Day (EOD), End‑of‑Month (EOM), and End‑of‑Year (EOY) processes.

• Proactively identify risks and implement mitigation measures.

Change Management, Upgrades & Patch Deployment

• Plan, coordinate, and execute Finacle upgrades, patches, and hotfix deployments.

• Conduct impact analysis and ensure proper testing before deployment.

• Collaborate with QA teams during User Acceptance Testing (UAT) and production releases.

• Maintain rollback and contingency plans for all system changes.

Functional & Technical User Support

• Act as the primary point of contact for Finacle‑related queries and issues.

• Provide functional (banking processes) and technical (system‑related) support.

• Train end users and create user guides to enhance system adoption.

• Translate business requirements into system solutions.

Integration & Interface Support

• Support integrations between Finacle and third‑party systems such as payment gateways, mobile banking platforms, ATM switches, and others.

• Troubleshoot interface failures and ensure seamless data flow across systems.

• Work with middleware and APIs where applicable.

Data Integrity, Security & Compliance

• Ensure accuracy, consistency, and integrity of banking data.

• Support audit processes and ensure compliance with regulatory and internal standards.

• Implement and enforce system access controls and security protocols.

• Maintain audit trails and system logs.

Documentation & Knowledge Management

• Develop and maintain comprehensive system documentation.

• Document incidents, fixes, and standard operating procedures (SOPs).

• Contribute to internal knowledge bases and continuous improvement initiatives.

Vendor & Stakeholder Management

• Liaise with Finacle (Infosys) vendor support teams for issue resolution and escalations.

• Collaborate with internal IT teams, operations, and business units.

• Prepare and provide regular system performance and incident reports to management.

Key Requirements, Skills, and Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related discipline.

• Minimum 8+ years of hands‑on experience supporting the Finacle Core Banking System in a banking environment.

• Strong exposure to Finacle architecture, modules, and customization.

• Strong knowledge of Infosys Finacle Core Banking System.

• Experience with Finacle scripting and customization, Oracle databases / SQL querying, and Unix/Linux environments.

• Experience handling system upgrades & migrations, patch management, and production support environments.

• Understanding of integrations (APIs, middleware, messaging systems).

Perks and Benefits

• Competitive stipend of Kshs. 150,000 for the engagement period.

• Opportunity to work on a ** globally recognized core banking system** in a banking or financial‑services environment.

• Exposure to production support, system upgrades, integrations, and regulatory compliance.

• Professional growth through interaction with Finacle vendors and internal IT and business teams

Interested candidates who meet the 8-year minimum experience requirement should submit their CV detailing their specific Finacle module expertise.