Assistant Relationship Manager, Corporate

Role Overview

Working alongside the Senior Corporate Relationship Manager, this role keeps an assigned book of corporate clients running smoothly day to day while actively growing the revenue those relationships produce. The job holder manages the administrative and operational mechanics behind each account — client instructions, documentation and compliance checks — and uses that dependable service base to deepen relationships and unlock further business within the existing client ecosystem. Performance is judged against agreed net fee income (NFI) targets, achieved by lifting transaction volumes and widening the bank's product footprint across the portfolio.

Key Responsibilities

• Drive net fee income growth across the assigned portfolio by cross-selling the bank's products and services to existing and prospective corporate customers.
• Prepare and maintain robust account plans for the portfolio's strategic clients, setting out targets, opportunities and the actions required to increase the bank's share of each client's business.
• Act as the day-to-day link between the bank and its corporate clients on all portfolio administration matters, answering queries and escalating issues that need faster resolution.
• Deliver prompt, accurate solutions to client requests, channel client feedback back to the relevant internal teams, and guard against any mis-selling or misrepresentation in every interaction.
• Represent the bank at market awareness activities, including sales activations, promotional campaigns and product launches.
• Execute customer instructions quickly and without error, and meet the bank's internal requirements for processing asset facilities.
• Keep the portfolio fully compliant with KYC policies, regulator rules and the bank's code of ethics, working closely with branches, operations and risk and compliance colleagues to close out compliance items expeditiously.
• Protect and promote the bank's image in all internal and external dealings, always acting in the bank's best interests.

Requirements & Qualifications

• University degree from a recognised institution, ideally with a bias toward business studies or marketing.
• At least five years of banking experience, including a minimum of one year in relationship management or a customer experience role.
• Cross-cutting exposure to customer service, business and operations functions would be an added advantage.
• Sound knowledge of banking products and how they apply to corporate client needs.
• A proven sales track record, supported by strong selling, presentation and negotiation skills.
• Emotional intelligence and the resilience to perform under pressure in a competitive, fast-changing environment.
• Strong networking skills for both internal and external relationships, combined with excellent interpersonal and communication ability.
• Commercial awareness, a genuine customer focus, and solid leadership, organisational and planning skills.
• A self-driven, hardworking, honest and well-groomed professional who is confident, eloquent and presentable, with a real drive for achievement.