This is where you'll excel
- Interact with the client to fulfil service jobs/quotations/spare-ware parts.
- Attend to the clients calls/e-mails for technical support.
- Identify sales opportunity during site visits.
- Commission single machines.
- Offer technical support to projects.
- Execute service contracts and servicing of Buhler equipment.
- Identify opportunities to increase efficiency through insights/ retrofits / upgrades.
- Take ownership in timely updates to relevant stakeholders regarding any new factors affecting SORTEX machines.
- Judiciously assist in sourcing components for projects balancing the trade-offs between cost, quality, and lead time.
- Ensure coordination with other disciplines is effective for each project/ task.
- Ensure compliance with Health, Safety & Environmental (HSE) responsibilities.
These are the skills you'll need
- Diploma / Bachelor's degree in Electrical, Mechanical, Mechatronic Engineering or relevant field (SMS, AMS etc.).
- Higher technical education( Technical College) with further training in Customer Service is an added advantage.
- Good knowledge of MS office programs
- Minimum 3-5 years of experience in a commercial mill or proof of sufficient skills
- Firm grasp of engineering concepts (mechanical & electrical)
- Process experience in milling industry including knowledge of flour, feeds, coffee, pulses & rice processing among others.
- Fluent communication skill in English.
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