Field Collection Team Lead

What you will do:

• Assigning cases for field visit to field agents 
• Coordinating with field agents on their daily performance and ensuring the specialists have the necessary support. 
• Providing leadership to team members by communicating team goals, motivating, and addressing their issues 
• Providing support to agents to ensure they can deliver 
• Assisting with induction and training for Debt Collection new hires 
• Drive strong performance management in the team through clear communication on performance expectations 
• Identifying training needs, preparing training materials and recommending trainings that require external trainers 
• Develop strategies to promote team members adherence to debt collection policy and performance goals 
• Conduct team meetings to update members on changes in processes, target achievements and expectations. 
• Monitoring and training on usage of Field Collection tools in the department and company’s ERP System 
• Generate and share detailed reports about team performance 
• Submit suggestions on debt collection process improvements 
• Ensuring daily repossessed bikes align with Redash report and correctly updated in the system. 
• Any Other duties assigned 

What you will need:

• Excellent communication and interpersonal skills.
• Strong analytical & problem-solving skills.
• At least four years of relevant experience.
• Ability to adapt quickly and work independently.
• Fluent in English and Swahili.
• Good leadership skills
• Loyalty and Integrity
• Degree/Diploma in Business Administration or related field.