EXP SSA KE | Tele Sales Executive - Mandarin Speaking

Role Overview

In this telephone-led sales role, you will manage a defined group of DHL customers across Kenya, using planned call cycles to win new business, protect existing revenue, and meet agreed sales targets. You will be the customer’s main sales contact, combining proactive outreach with responsive after-sales support so accounts stay loyal and grow. The position matters because it directly supports DHL’s customer-first commercial strategy, turning routine telephone conversations into retained business, new accounts, and stronger service relationships.

Key Responsibilities

• Run structured call cycles across an assigned tele-sales portfolio to secure new business, retain current customers, and achieve sales goals.
• Develop trusted relationships with account contacts so each customer’s potential is maximised, attrition is reduced, and competitor inroads are limited.
• Increase revenue through upselling, cross-selling, prospect conversion, and the acquisition of profitable new accounts.
• Provide sales and post-sales support that keeps customers informed and resolves sales-related questions or service needs promptly.
• Partner with Sales Channels and other internal DHL teams to maintain cost-effective service delivery and contribute to area targets.
• Prepare and follow a personal sales plan centred on new business development and growth within the existing customer base.
• Keep customer records accurate and produce daily and weekly reports that track productivity and sales effectiveness.
• Apply DHL product and service knowledge alongside commercial awareness, regional margin expectations, pricing guidelines, and discount controls; take on additional duties or projects as directed by the Area Sales Manager or Commercial Manager, Direct Sales.

Requirements & Qualifications

• At least three years of sales experience, ideally in tele sales, customer relationship management, or a commercial role focused on service delivery.
• A degree or an equivalent qualification.
• Strong telephone manner, customer engagement, negotiation, and communication abilities.
• Spoken and written fluency in both English and Mandarin.
• Sound commercial judgement, with the ability to spot sales opportunities and turn prospects into active accounts.
• Comfort working with sales colleagues and internal departments while keeping records and reports accurate.