EXP SSA KE | Tele Sales Executive - Mandarin Speaking

Role Overview

The Tele Sales Executive – Mandarin speaking holds a defined portfolio of customers in Kenya and conducts the full sales conversation by telephone, from opening a prospect dialogue through to renewal, upsell, and after-sales follow-up. Working to a structured call cycle, the role holder is responsible for protecting existing revenue, expanding it where the account has room to grow, and keeping competitor activity at bay. This position matters because telephone coverage is what keeps a broad, geographically dispersed customer base commercially active and well served, and because Mandarin-language capability allows the business to sell to and support accounts that transact in that language.

Key Responsibilities

• Work a scheduled cycle of outbound calls across an assigned tele sales portfolio, pursuing new business, renewals, and retention against agreed sales targets.
• Develop and maintain relationships with each account so that its full commercial potential is realised, customer attrition is kept low, and competitors have limited openings.
• Increase revenue by upselling and cross-selling into current accounts, converting prospects into active customers, and opening new profitable accounts.
• Serve as the customer's sales and post-sales contact, resolving sales-related questions and service requirements promptly.
• Coordinate with Sales Channels and other internal teams to keep service delivery cost-effective and to help the area meet its targets.
• Prepare and follow a personal sales plan covering new business development and growth inside the existing customer base.
• Maintain accurate customer records and submit daily and weekly reports that demonstrate productivity and sales effectiveness.
• Apply working knowledge of DHL products and services, along with pricing guidelines, discount controls, commercial awareness, and regional profit margin standards; take on further duties or projects as directed by the Area Sales Manager or Commercial Manager, Direct Sales.

Requirements & Qualifications

• At least 3 years in a sales role, preferably tele sales, customer relationship management, or a comparable service-driven commercial environment.
• A degree or an equivalent qualification.
• Confident telephone manner, with strong customer engagement, negotiation, and communication skills.
• Fluency in English and Mandarin, spoken and written.
• Sound commercial awareness, including the ability to identify sales opportunities and convert prospects into active accounts.
• Able to work collaboratively with sales teams and other internal departments while keeping records and reports accurate.

Why Join This Role

This position sits inside a customer-centric commercial function where telephone selling is a primary route to market, giving the role holder direct influence over revenue growth and customer retention rather than a supporting part in it. The work brings regular collaboration with sales channels and internal departments, hands-on exposure to DHL's product, pricing, and margin framework, and daily commercial use of Mandarin language skills.