Role Purpose
The job holder is responsible for the revenue generated from a geographically assigned sales territory (or business portfolio), by servicing and retaining existing customers and targeting new business opportunities.
Key Accountabilities
- Manage a portfolio of customers and potential customers via personal sales visits, using face-to-face contact to provide a ‘personal service’.
- Develop an annual customer call cycle.
- Conversion of qualified leads into customers (First Time Buyers) and develop and penetrate existing accounts (Retention and Development).
- Act as the customers’ main point of contact.
Skills & Qualifications
- Bachelor Degree /Tertiary Education or related work experience in a related discipline and 0–2 years of experience in a related field.
- Entry level professional contributor.
- Understands fundamental concepts and theories.
- Adequate knowledge of industry practices.
Impact & Scope
Contribute to projects and assignments that have some impact on the department.
Problem Complexity & Process
- Manage a portfolio of customers and potential customers via personal sales visits, using face-to-face contact to provide a ‘personal service’.
- Develop an Annual customer call cycle.
- Conversion of qualified leads into customers (First Time Buyers) and develop and penetrate existing accounts (Retention and Development).
- Act as the customers’ main point of contact.
Customer & Stakeholder Management
- Manage a portfolio of customers and potential customers via personal sales visits, using face-to-face contact to provide a ‘personal service’.
- Act as the customers’ main point of contact, by liaising closely with the relevant departments within DHL to ensure that their queries, problems, or issues are dealt with appropriately.
Autonomy & Decision Making
- Make decisions during negotiation with customers related to volume and discount levels as well as additional services offered.
- Propose discount agreements to the Sales Manager for approval.
- Work under general supervision with regular review following established procedures.
People Management
May provide general guidance/direction to or train junior level personnel in Associate roles.
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