Role Overview
This role is centered on high-volume telephone sales, where you will be the primary voice promoting a membership program to a diverse customer base. Each day, you will manage a steady flow of calls, using persuasive English to turn conversations into revenue while keeping service quality high. Your ability to handle objections and close deals directly shapes the company’s sales performance and customer retention.
Key Responsibilities
- Manage a high-volume call schedule, handling roughly 40 calls per day while maintaining strong service and sales standards.
- Deliver compelling presentations of the membership program in professional English.
- Discover customer needs and convert those insights into actionable sales opportunities.
- Overcome objections confidently, using at least three prepared rebuttals per call when necessary.
- Close sales effectively and maximize revenue from each interaction.
- Identify and act on upselling and cross-selling opportunities across products, services, and memberships.
- Build trust and foster long-term relationships with customers.
- Remain available and responsive throughout your assigned shift.
Requirements & Qualifications
- English proficiency at B2+ or C1 level.
- A minimum of one year in a BPO sales role is preferred.
- Outstanding communication, negotiation, and persuasion abilities.
- Proven capacity to overcome objections and close sales.
- Hands-on experience with upselling and cross-selling.
- A resilient and adaptable nature, with a focus on results.
- Self-assurance when presenting products, services, and memberships to customers.
- High school diploma or equivalent; further education in sales or a related field is a plus.
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