Job Specifications:

• Excellent Communication and Interpersonal Skills
• Strong Organisational and Time Management Skills
• Customer Service–Oriented Mindset
• Ability to Work Independently and Take Initiative
• Basic Reporting and Record-Keeping Skills
• Proficiency in Microsoft Office / Google Workspace
• Proficiency in WhatsApp, Email, and Digital Communication Tools
• Willingness to Learn and Grow in Estate & Property Management
• Added advantage – trained ISO 9001:2015 awareness

Key Responsibilities:

• Run the daily operations of Unity Silver Hill Estate to ensure smooth and efficient service delivery.
• Act as a first point of contact for residents’ inquiries, feedback, and minor complaints.
• Assist in coordinating on-site staff including security, cleaners, gardeners, and other service providers.
• Monitor cleanliness, landscaping, and general upkeep of common areas.
• Assist in enforcing estate rules, policies, and standard operating procedures.
• Maintain accurate and up-to-date estate records, registers, and logs.
• Compile basic daily, weekly, and monthly operational reports.
• Assist in coordinating maintenance works, inspections, and minor repairs.
• Support resident communication through notices, WhatsApp messages, emails, and circulars.
• Assist in organising community engagements, and events.
• Support data collection on incidents, complaints, and service performance.
• Escalate operational issues to the Assistant General Manager when required.
• Assist the Estate Manager with administrative and operational tasks as needed.

Qualifications:

• Diploma or Degree in Property Management, Real Estate, Business Administration,
• Facilities Management, Hospitality Management, Community Development, or a related field.
• Experience in administration, customer service, hospitality, or property management is an added advantage.
• Strong communication and interpersonal skills.
• Good organisational and time management abilities.
• Basic computer literacy and willingness to learn estate management systems.