E-Commerce Executive
Posted:
Company Details
Name:People FOCO
Industry:
Consulting
Website:
http://www.peoplefoco.co.ke/
Description:
We are a HR Consultancy firm that is very passionate about people and their contribution towards the growth and success of any organization. We create systems that are streamlined towards the attainment of the organizations goals and build the capacity of the organizations employees to deliver resul…
View more
Job Details
Job Type:
Full Time
Workplace Type:
On-site
Qualification:
Diploma
Job Experience:
Mandatory
Job Location:
Nairobi County, Kenya
Closing Date:
Undisclosed
Salary:
KES Unspecified / month
Other Pay:
Benefits
Job Category:
Sales & Marketing
Job Description
Job Purpose
To drive online sales growth by managing the company's e-commerce platforms, digital marketplaces, online customer experience, and digital marketing initiatives.
Key Roles and Responsibilities
- Manage and optimize all company online sales platforms and marketplaces.
- List, update, and maintain products on e-commerce channels.
- Monitor product availability, pricing, promotions, and online merchandising.
- Develop and execute online sales campaigns to drive revenue growth.
- Coordinate with logistics and warehouse teams to ensure timely order fulfilment.
- Analyse online sales performance and customer behaviour.
- Manage relationships with third-party marketplaces and delivery partners.
- Respond to customer inquiries, complaints, and reviews across online channels.
- Track and report on website traffic, conversion rates, and campaign performance.
- Work closely with the Marketing team to execute digital campaigns.
- Monitor competitor activities and emerging e-commerce trends.
- Ensure excellent customer experience across all online touchpoints.
Expected Outputs/KPIs
- Achievement of monthly and annual online sales targets.
- Growth in online revenue and order volumes.
- Increased website traffic and conversion rates.
- High customer satisfaction ratings.
- Timely fulfilment and minimal order errors.
- Increased customer acquisition and retention rates.
- Growth in digital marketplace presence and performance.
Qualifications and Experience
- Bachelor's Degree in Marketing, Business, E-Commerce, Digital Marketing, IT, or related field.
- Minimum 3 years' experience in e-commerce or digital sales, preferably in FMCG.
- Experience managing online marketplaces and e-commerce platforms.
- Strong understanding of digital marketing, SEO, SEM, and social media advertising.
- Proficiency in Google Analytics and other digital reporting tools.
- Experience with online customer service and order fulfilment processes.
Key Competencies
- Commercial acumen.
- Data analysis and reporting.
- Customer-centric mindset.
- Digital marketing expertise.
- Problem-solving skills.
- Excellent communication and relationship management skills.
- Strong organizational and planning skills.
1234 open positions on Semasocial right now
· 6848 open positions in Nairobi County, Kenya
· 115 posted in the last 7 days
Contact Information
CV Job Description Matcher See how well your CV matches this job and get tips to improve your chances AI Tool
This tool helps you see how closely your CV matches a job description. It also gives you simple suggestions on what to improve so you have a better chance of getting shortlisted.
Beware of Fraudsters!
Never pay anyone for job applications, interview tests, or job interviews. A genuine employer will never ask you for payment under any circumstances.
Never pay anyone for job applications, interview tests, or job interviews. A genuine employer will never ask you for payment under any circumstances.
Disclaimer & TOS: We do not guarantee the authenticity of every single job posting and are not responsible for any fraudulent activity or misrepresentation by third parties. We are not involved in any stage of the interview or recruitment process and do not charge any fees from job seekers. For further details, please read the rest of the Terms of Service.