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Job Title: Front Desk / Customer Service Staff

Job Summary

Sosa Cottages is seeking a dedicated and professional individual to join our team. The ideal candidate will be a Kenyan citizen with excellent communication skills and a friendly demeanor. This role involves providing outstanding customer service, handling reservations, and supporting daily operations. We value honesty, integrity, and a strong willingness to learn.

Key Responsibilities

• Welcome and assist guests with check-in and check-out procedures.
• Respond to guest inquiries via phone, email, and in person.
• Maintain accurate records of reservations and guest information.
• Coordinate with other departments to ensure a seamless guest experience.
• Handle basic administrative tasks including data entry and filing.
• Uphold company policies and maintain a clean, professional environment.

Requirements & Qualifications

Applicants should meet the following requirements:

• Must be a Kenyan citizen with relevant academic and professional qualifications from a recognized institution.
• Positive attitude with willingness to learn and work hard.
• Excellent written and verbal communication skills in English.
• Friendly and engaging personality.
• Must be honest and demonstrate high integrity.
• Excellent customer service skills.
• Proficiency in Microsoft Word and basic computer applications.
• Excellent planning and time management skills.
• Relevant experience will be an added advantage.

Application Instructions

Applications should include the following documents:

• Handwritten or typed application letter clearly stating the position applied for.
• Updated Curriculum Vitae (CV) and copies of academic result slips and certificates.
• Testimonials and reference letters (if available).
• Copy of National ID or waiting card.
• Daytime phone number.

How to Apply

Interested candidates should send their application documents to [email protected]. Please note:

• Applications will only be accepted through the email address provided.
• Applicants must indicate the position applied for as the subject line of the email.
• Sosa Cottages is an equal opportunity employer.
• Only shortlisted candidates will be contacted.
• Applications will continue to be accepted until all vacancies have been filled.