Direct Sales Executives

Role Overview

The Direct Sales Executive drives subscriber growth and retention through proactive field engagement, turning customer conversations into activated accounts and lasting relationships. Day to day, the role combines acquisition, onboarding compliance, first-line support, reporting, and on-ground activation work, so the employer gains both revenue and reliable market feedback. Success in this position directly strengthens the company’s competitive position in telecom and fixed wireless services while upholding service and compliance standards.

Key Responsibilities

• Acquire new subscribers through field sales activity, including roadshows, estate activations, and mall campaigns, while meeting daily and monthly targets.
• Complete customer onboarding accurately, covering KYC checks, customer education, and adherence to service-level agreements from sale through activation.
• Partner with line management to develop, launch, and monitor sales initiatives, adjusting field tactics based on performance and market response.
• Recover devices from customers who fall outside compliance or contract terms, following agreed recovery procedures.
• Provide first-level troubleshooting and resolution for customer issues, escalating unresolved customer or network problems through the correct channels.
• Compile daily target achievements and contribute to monthly market trend analysis, weekly review dashboards, and ad-hoc reporting requests.
• Monitor competitor activities, pricing, and field offers, then report findings and customer insights that inform product or service recommendations.
• Represent the brand professionally at all on-ground engagements, maintaining the service standards required during acquisition, onboarding, and support interactions.

Requirements & Qualifications

• Graduate degree or diploma in Business Administration or an equivalent field.
• Minimum of 1 year in outdoor sales, preferably within telecom or a related subscription-based environment.
• Commercial acumen with knowledge of competition, devices, packages, and commission schemes.
• Tech-savvy with an understanding of 5G and Fixed Wireless Services; familiarity with telecom or fixed wireless trends is an advantage.
• Resilience and the ability to deliver against stretch targets.
• Strong entrepreneurial spirit and a performance-driven mindset.
• Excellent planning and organisational skills.
• Self-motivated, enthusiastic, and energetic, with the confidence to engage customers face to face and work independently in the field.