Direct Sales Executives

Role Overview

As a Direct Sales Executive, you will be the face of the business in the field, responsible for growing the subscriber base while keeping existing customers connected and satisfied. Working across outdoor sales channels, you will convert prospects into active subscribers, guide them through onboarding, and resolve issues before they escalate. Your performance directly drives revenue growth and shapes how customers perceive the brand at every touchpoint.

Key Responsibilities

• Acquire new subscribers through outdoor sales channels, ensuring every activation meets KYC requirements and that customers fully understand the products and services they are signing up for.
• Retrieve devices from customers who fall outside compliance terms, following established recovery procedures.
• Work closely with line management to design, launch, and monitor sales campaigns, tracking progress against agreed service-level targets during acquisition and onboarding.
• Deliver first-line troubleshooting for customer issues, resolving what you can on the spot and escalating more complex network or service problems through the right channels.
• Compile daily achievement figures against targets and analyse month-on-month market trends to support performance reviews.
• Build and maintain dashboards for weekly reviews, and produce ad-hoc reports when requested by management.
• Keep a close watch on competitor activity in your territory, reporting findings and feeding customer insights back to inform product or service recommendations.
• Plan and run on-ground activation events such as roadshows, estate activations, and mall campaigns to generate leads and build local brand presence.

Requirements & Qualifications

• Graduate degree or Diploma in Business Administration or an equivalent field.
• At least one year of experience in outdoor sales, with a preference for candidates who have sold telecom products or services.
• Working knowledge of telecom or fixed wireless trends is a distinct advantage.
• Commercial awareness covering competitor offerings, devices, packages, and commission structures.
• Tech-savvy, with a solid understanding of 5G and Fixed Wireless Services.
• Resilient and comfortable delivering against stretch targets in a field-based role.
• Entrepreneurial mindset with strong planning and organisational skills.
• Self-motivated, enthusiastic, and energetic approach to daily work.