Direct Sales Agent

Role Overview

This is a front-line retail sales position based in the Machakos shop, where you will be the face of a telecommunications brand for walk-in customers buying airtime, signing up for new lines, and purchasing handsets and data devices. Day to day, the job blends active selling with shop-floor discipline: you will chase individual sales targets while keeping stock counts, cash floats, and customer records accurate enough to satisfy retail finance controls. The role matters because every sale, device configuration, and inventory movement you handle directly shapes revenue for the shop and the quality of experience customers associate with the brand.

Key Responsibilities

• Drive shop sales against assigned targets across airtime, new customer acquisitions, and device sales, actively approaching customers rather than waiting for them to ask.
• Reconcile company inventory and consignment stock every day, matching physical counts to recorded movements and flagging discrepancies immediately.
• Manage the daily cash float and fully account for takings, following the shop's finance and retail operations policies without exception.
• Apply the shop's customer experience improvement initiatives on the floor to lift conversion rates and repeat visits.
• Configure data devices for customers and provide hands-on technical support, including troubleshooting and setup guidance.
• Identify upselling and cross-selling opportunities within each customer interaction and match them to the right products and bundles.
• Build and maintain customer relationships so that buyers return to the shop and refer others.
• Work closely with the Shop Team Leader and colleagues to keep daily operations, promotions, and stock flows running smoothly.

Requirements & Qualifications

• Diploma or bachelor's degree in business, marketing, or a related discipline.
• Minimum of one year of hands-on sales experience, ideally in a retail or telecoms environment.
• Solid product knowledge and the ability to explain features and pricing clearly to non-technical customers.
• Demonstrated marketing and selling skills, with a track record of meeting or exceeding targets.
• Confident upselling and cross-selling ability, plus a solution-oriented approach to customer problems.
• Customer relationship management skills and a strong customer-focus mindset.
• Numerical accuracy and comfort handling cash floats, daily sales accounting, and stock reconciliation.
• Influencing and negotiating ability, with the networking skills to build productive partnerships.
• Analytical thinking and commercial awareness, with a results-driven orientation and a willingness to keep developing your own capabilities.