Direct Sales Agent

Role Overview

This role puts you on the front line of a telecommunications retail shop, where you will actively promote and sell airtime, new customer connections, and mobile devices to walk-in customers. Day to day, you balance hitting sales targets with hands-on operational duties such as tracking stock, managing cash, and helping customers configure their data devices. Your work directly drives the shop’s revenue, customer satisfaction, and the company’s ability to grow its subscriber base in the local market.

Key Responsibilities

• Meet or exceed monthly targets for airtime sales, new customer acquisitions, and device sales.
• Perform daily checks on inventory and consignment stock, ensuring physical counts match system records and flagging discrepancies.
• Manage the daily cash float, reconcile sales, and prepare accurate end-of-day financial reports.
• Put customer experience improvement plans into action to increase repeat business and overall sales.
• Provide technical support to customers, especially with setting up and configuring data devices.
• Identify opportunities to upsell and cross-sell products based on each customer’s needs.
• Process transactions and keep precise records of all sales and stock movements.
• Stay current on promotions, pricing, and product features so you can advise customers confidently.

Requirements & Qualifications

• Diploma or Bachelor’s degree in Business, Marketing, or a related field.
• At least one year of hands-on sales experience, ideally in a retail or telecommunications setting.
• Demonstrated marketing ability, solid product knowledge, and proven upselling and cross-selling skills.
• A solution-oriented approach and experience with customer relationship management.
• Strong customer focus, with the ability to network and build lasting partnerships.
• Skilled in influencing and negotiating, plus analytical thinking to interpret sales and stock data.
• Leadership qualities such as strategic orientation, business acumen, results orientation, and a commitment to developing yourself and others.
• Willingness to be based in Narok and report to the Shop Team Leader.