Debt Collectors (10 Positions)
Posted:
Company Details
Industry:
Consulting
Website:
http://www.britesmanagement.com/
Description:
Brites Management Services Limited is one of the best leading Recruitment and HR consultancy companies in Nairobi, Kenya. We are registered and incorporated under Companies Act (Cap. 486) and we provide a complete range of HR Solutions. Our sole focus is to simplify the complexities of the HR depart…
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Job Details
Job Type:
Full Time
Workplace Type:
On-site
Qualification:
Diploma
Job Experience:
1 Year
Job Location:
Nairobi, Kenya
Closing Date:
Undisclosed
Salary:
Undisclosed
Other Pay:
Commissions
Job Category:
Accounting, Audit, Finance
Job Description
We are hiring a results-driven Debt Collection Officer to join our growing collections team. If you have experience in debt recovery, mobile money, or micro-lending and thrive in a fast-paced, target-driven environment, we want to hear from you.
Key Responsibilities
- Proactively contact customers with overdue accounts via phone calls, SMS, and field visits
- Negotiate repayment terms and secure commitments from defaulters professionally and empathetically
- Maintain accurate records of debtor information and recovery status in the system
- Follow up on payment arrangements to ensure compliance and reduce loan delinquency
- Educate customers on repayment terms and consequences of non-payment
- Escalate high-risk or complex cases to the Collections Supervisor for further action
- Consistently meet daily, weekly, and monthly debt recovery targets
- Adhere to ethical debt collection practices and comply with relevant regulations and company policies
- Submit regular reports on collection trends, challenges, and process improvement recommendations
Requirements & Qualifications
- Diploma in any field (Business, Finance, or related field is an advantage)
- Minimum 1 year of experience in debt collection, credit recovery, or a related role
- Prior experience in mobile money, microfinance, or micro-lending is strongly preferred
- Must own a smartphone and be proficient in mobile applications and basic digital tools
- Strong negotiation, persuasion, and conflict resolution skills
- Persistent, self-motivated, and able to work under pressure with minimal supervision
- High integrity, professionalism, and a customer-first attitude
Why Join Us?
- Competitive salary and performance-based incentives
- Clear career growth path in credit and collections management
- Dynamic and supportive team environment
- Opportunity to work in the fast-growing fintech and mobile lending sector
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