Deal Desk Specialist
Posted:
Position: Deal Desk Specialist
Date Posted: July 3, 2026
Industry: Sales Operations / SaaS / Technology
Employment Type: Full Time
Experience: 2+ Years in Sales Operations, Sales Enablement, or Deal Desk
Qualification: Bachelor’s Degree
Salary: $75,000 – $113,300 USD per year (Plus Bonus, Commission, Equity & Benefits)
Location: United States, REMOTE
Company: PagerDuty, Inc.
Description:
PagerDuty, Inc. is a global leader in Digital Operations Management, trusted by thousands of organizations worldwide to deliver reliable digital experiences and faster incident resolution. The company supports enterprises in driving digital transformation, cloud migration, and DevOps modernization through its AI-powered Operations Cloud platform.
The Deal Desk Specialist will join a fast-paced and collaborative environment, working closely with Sales, Finance, Marketing, Security, and IT teams across global regions. This role focuses on optimizing the Lead-to-Cash process, supporting deal execution, improving sales efficiency, and ensuring smooth operational workflows across the organization.
Key Responsibilities:
• Act as a trusted advisor to Sales teams and support complex deal-related processes.
• Manage and triage Deal Desk Salesforce queues and requests.
• Support deal structuring, order forms, system updates, and reporting.
• Identify and resolve deal-related issues that may delay closure.
• Collaborate with cross-functional teams to improve sales processes and efficiency.
• Participate in training, mentoring, and enablement of Deal Desk team members.
• Support data quality assurance and sales operations improvement initiatives.
• Escalate critical deal issues when required and ensure timely resolution.
• Maintain documentation and assist with ongoing sales enablement programs.
• Work on special projects related to process improvement and system optimization.
Requirements:
• Bachelor’s Degree in a relevant field.
• Minimum 2+ years of experience in Sales Operations, Sales Enablement, or Deal Desk.
• Strong analytical, organizational, and problem-solving skills.
• Ability to manage high-volume transactions with accuracy and attention to detail.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment.
• Flexibility to adjust working hours based on business needs.
• Strong knowledge of:
• Salesforce CPQ and Deal Desk workflows.
• Google Workspace and Microsoft Office tools.
• Sales operations, order-to-cash processes, and reporting systems
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