Customer Support Officer – Energy Sector
Posted:
Company Details
Industry:
Consulting
Description:
Staffing Solutions Network is a leading recruitment and HR management firm based in Kenya, committed to connecting businesses with exceptional talent across diverse industries. Established with a mission to bridge the gap between employers and skilled professionals, we bring unparalleled industry ex…
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Job Details
Job Type:
Full Time
Workplace Type:
On-site
Qualification:
Diploma
Job Experience:
Mandatory
Job Location:
Nairobi County, Kenya
Closing Date:
Undisclosed
Salary:
Undisclosed
Other Pay:
Benefits
Job Category:
Customer Service
Job Description
We are hiring on behalf of our client in the Energy Sector for a Customer Support Officer to join a dynamic and growing team. The ideal candidate should be professional, customer-focused, and highly organized, with the ability to manage client inquiries, coordinate service delivery, and ensure a positive customer experience.
This role is suitable for recent graduates and early-career professionals looking to build a career in customer service.
Key Responsibilities
- Respond to customer inquiries promptly and professionally
- Coordinate service requests with technical teams
- Maintain accurate and up-to-date customer records
- Follow up on installations, maintenance, and customer complaints
- Support the sales team in customer engagement activities
- Prepare and maintain customer service reports
Requirements & Qualifications
- Bachelor’s Degree in Business, Customer Service, or a related field
- At least 1 year experience in customer support (internship included)
- Strong communication and interpersonal skills
- Professional telephone and email etiquette
- Ability to multitask and manage client expectations
- Proactive, organized, and detail-oriented
- Ladies and Recent graduates are encouraged to apply
Key Competencies
- Customer relationship management
- Communication and problem-solving skills
- Attention to detail and organization
- Ability to work in a fast-paced environment
335 open positions on Semasocial right now
· 6970 open positions in Nairobi County, Kenya
· 9 posted in the last 7 days
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