Customer Support

About MYNTED

MYNTED is the Middle East's #1 online marketplace for trading cards, sports cards and collectibles. We are growing fast and looking for a Customer Support & Operations Specialist to take ownership and manage our customer support and day-to-day operations.

Role Overview

You will take the lead in building and improving our support systems, automating repetitive tasks and continuously improving our customer experience as MYNTED further scales. Your role will allow you to work directly with the founders. This is a hands-on role – you will be close to the action.

Responsibilities

Customer Support

• Promptly respond to customer inquiries received via WhatsApp, E-Mail and Instagram
• Actively convert customer interactions into sales opportunities and repeat business through excellent service
• Turn negative customer experiences into positive ones through proactive communication and problem-solving

Support Systems & Automation

• Establish KPIs to measure customer support success
• Build and maintain a support knowledge base, SOPs, general templates and internal documentation
• Create and optimize AI-powered workflows, automated replies, chatbot flows and support macros to reduce repetitive support work
• Continuously identify opportunities to automate and improve operational processes

Vendor Support & Exceptions Handling

• Manage day-to-day inquiries from our vendors
• Support vendors with order fulfillment matters such as refunds and order cancellations (requested by vendors or customers)
• Monitor and track status of deliveries and orders, including vendor fulfillment rates
• Coordinate with our shipping partner on all general logistics matters: delays, lost/damaged items, wrong delivered items
• Proactively mediate order disputes, investigating root cause to reach a fair resolution

Catalog Management

• Manage marketplace listings in accordance with MYNTED’s listing guidelines
• Continuously monitor marketplace listings against MYNTED’s policies and maintain consistent quality, categorization and accuracy

What We're Looking For

• Excellent written and spoken English
• 1–3 years experience in customer support combined with operations or logistics (e-commerce or multi-vendor marketplace experience is a strong plus)
• Strong sense of ownership and ability to work independently within your field of responsibility; driving issues to resolution with a high degree of autonomy
• Comfortable working with Shopify, spreadsheets, AI tools and modern software platforms
• Community-driven mindset – you enjoy talking to people
• Bonus: Interest in TCGs, collectibles, streetwear, or hype culture (You don’t need to be a hardcore collector – curiosity is enough)

What You'll Get

• Full ownership of MYNTED’s operations and growth
• Direct impact on a fast-growing multi-vendor marketplace
• A brand that’s early, ambitious, and moving fast
• Opportunity to grow with the company as we scale across the Middle East

Why Join MYNTED

• Be part of the fastest growing multi-vendor marketplace in the Middle East
• Real ownership and impact from day one
• Work closely with founders and vendors
• Shape the collector culture in the region
• Competitive salary based on experience

How to Apply

Send the following to [email protected] with subject line "Customer Support & Operations Specialist" including:

• Your CV
• Your salary expectations

Please note: We review responses for authenticity – AI-generated answers will not be considered.

Application Questions

In your application, please answer the following questions:

• Why do you want to work at MYNTED specifically, and what do you think makes MYNTED different from other marketplaces?
• Why do you think you would be a good fit for MYNTED?
• Do you currently have your own UAE visa? (Yes / No / In Process)
• Tell us about your experience with collectibles, TCG, sports cards, graded cards, anime, gaming, or related hobbies. What do you personally collect, if any?
• How would you set up a multi-functional customer support system for a fast-growing start-up like MYNTED? Which tools, processes and workflows would you establish and why?
• If you have worked in the role of customer support & operations, which tools did you use and what steps did you take to measure results and improve the operations processes and workflows?

Job Details

Job Type: Full-time

Pay: AED 4,000.00 - AED 6,000.00 per month