Customer Service Representative
Posted:
Customer Service Representative
Role Overview
As the first point of contact for guests, the Customer Service Representative (CSR) ensures smooth arrival and departure experiences while upholding exceptional service standards. This role involves assisting clients throughout their journey, coordinating with internal departments, and supporting operational efficiency to maximize guest satisfaction.
Key Responsibilities
- Meet and assist clients at designated locations, including airports, SGR terminals, and hotels.
- Conduct guest briefings and provide accurate information on itineraries, accommodation, and travel arrangements.
- Assist clients with documentation, tickets, and travel materials before arrival and during their stay.
- Address guest concerns, lost luggage incidents, and operational challenges promptly and professionally.
- Maintain daily operational reports on arrivals, departures, incidents, and guest feedback.
- Be available and responsive throughout assigned shifts, including irregular hours.
- Support the Resident Manager in ensuring departmental smoothness and efficiency.
- Build strong working relationships with hotels, airlines, suppliers, and internal teams; stay updated on changes in partner hotels or airport procedures and apprise the supervisor accordingly.
- Support the operations team in delivering seamless guest experiences across the travel journey.
Minimum Requirements
- Diploma in Tour Operations, Hospitality, or Customer Care.
- Fluency in English plus a mandatory combination of either German and Italian or French and German.
- Minimum 2 years’ experience in customer service within tourism or hospitality.
- Strong communication, problem-solving, and interpersonal skills.
- High attention to detail and excellent organizational ability.
- Computer literacy – knowledge of Excel and Tourplan is an added advantage.
- Flexibility to work shifts and irregular hours when required.
How to Apply
Interested candidates should submit their resume and a cover letter detailing relevant experience to [email protected] and copy (cc) [email protected]. Please include the subject line: Customer Service Representative Application. Applications must be received on or before 30th July 2026.
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